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Customer support teams, sales departments, small & large businesses, online shops.
Chatbot software uses AI and rule-based logic to understand what a user types or says, then responds with relevant answers or actions. They can be embedded in websites, apps, or messaging platforms to interact with users 24/7.
Most are pretty user-friendly with templates and guides, so setup doesn’t take long.
Modern chatbots use NLP to get user intent pretty well, but can struggle with very complex queries.
They handle basic stuff, but humans are still needed for complex or sensitive issues.
Yes, many support several languages outta the box.
Security depends on the software, but reputable ones follow good data protection practices.
