How Advanced Are Customer Support Tools with AI These Days? - Forum Discussion

Jonathan Thornton · 2026-02-09T02:11:08.488730Z

Hey folks, I've been checking out how AI is shaping up in customer support tools lately. It's kinda wild to see the range from basic chatbots to some really smart systems now. Wondering what y'all think about where this tech is at and if it's really making a difference or just hype? Would love to hear your takes!