Using AI to Score and Prioritize Customer Tickets - Forum Discussion

Layla Walters · 2026-02-09T04:30:53.488730Z

Hey folks, been dabbling with AI stuff that helps sort and prioritize support tickets based on how customers feel and their value to the biz. Anyone else tried this? Curious how y'all approach it or tools you recommend. Feel like it could really save time but also wanna avoid missing anything important!

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