Future of Employee Support with AI in IT Service Management - Forum Discussion

Aurora Bates · 2026-02-08T21:15:46.488730Z

Hey everyone, I've been thinking about how AI is gonna shake up ITSM, especially for employee support by 2025. Seems like AI-driven tools will change how we handle everything, from ticketing to quick fixes. Anyone got insights or experiences with these tools? Would love to hear what y'all think about the future here!