8x8 Contact Center
Leader in Enterprise Communications as a Service (ECaaS), cloud-based unified communications and contact center solutions.How do you position yourself agains...
Why Choose 8x8 Contact Center?
Choosing this means getting a top-notch contact center solution that unifies all your communication channels with AI-powered tools. It’s perfect if you want to boost customer engagement and keep everything running smooth with minimal hassle.
Leader in Enterprise Communications as a Service (ECaaS), cloud-based unified communications and contact center solutions.How do you position yourself against your competitors?The 8x8 Contact Center solution is the first and only to unify contact center with team and 1:1 messaging and video conferencing while also being the only provider to include usage minutes with every license.Additionally, 8x8 can include a wide array of capabilities like Quality Management, Speech Analytics, and Customer Journey Analytics all fully unified. This powerful approach aims to simplify administrative effort, centralize all reporting needs, and to pack in as much value as possible to help our customers achieve their business objectives.
8x8 Contact Center Introduction
What is 8x8 Contact Center?
8x8 Contact Center is a complete, reliable and secure solution that helps businesses boost engagement, collaboration, and operational effectiveness for customer success. Built on the 8x8 XCaaS platform, 8x8 Contact Center makes it easy for businesses to connect and collaborate with individuals working inside and outside of the organization. 8x8 Contact Center keeps you connected to your customers from anywhere, at any time. Making changes is easy. And with an industry-first, financially backed 99.999% SLA across contact center and business communications, your contact center will continue to operate without interruption. 8x8 Contact Center capabilities include: - Conversational AI to deliver effective self-service experiences across all channels to resolve a wide range of customer inquiries, both simple and complex. - Omnichannel skills-based routing for voice, web-chat, email, SMS, messaging, social media, and video elevation customer interactions - Agent Workspace to handle all interactions through a single pane of glass - Supervisor Workspace to manage agents and contact center performance through a single pane of glass - AI-powered insights and automation to enable self-service - Intelligent voice self-service - Holistic reporting across all channels - Visual and intuitive reports, and dashboards - One-click access to enterprise subject matter experts - Full PSTN replacement in 58 countries/territories - Auto Dialer providers preview, progressive, and predictive - Quality Management and coaching - Workforce management - Speech and Text Analytics - Interaction journey analytics - Performance management - Post call surveys - Integrations with leading CRM apps such as Salesforce, Microsoft Dynamics, Zendesk, and 20 others - Dynamic integration framework - Open APIs and developer program
How to use 8x8 Contact Center?
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Why Choose 8x8 Contact Center?
Choosing this means getting a top-notch contact center solution that unifies all your communication channels with AI-powered tools. It’s perfect if you want to boost customer engagement and keep everything running smooth with minimal hassle.
8x8 Contact Center Features
Channels
- ✓Voice
- ✓Web Chat
Functions
- ✓Session Routing
- ✓Session Queuing
- ✓Concurrent Calling
- ✓Speech Analytics
- ✓Auto Dialer
- ✓IVR
- ✓Inbound Screen Pop
- ✓Persistent Data
Administrative
- ✓Session Summary Notes
- ✓Administrator Access
- ✓Reporting & Dashboards
- ✓Session Recording
- ✓Agent Scheduling and Assignment
Pricing
Pricing information not available