Name: Abdul Malik Ibrahim Jaber Hassan
Brand: Abdul
Price: $2.20 per hour USD
Availability: InStock
Rating: 5 (1 reviews)

Question 1

How does the service work?

Accepted Answer

Prior to allocating Live Agents to your project, we undertake a full audit of your requirements and any systems or processes we need to put in place to ensure we best represent you and your company. We’ve developed a process to help us collate all the information agents will need to answer the queries of your website’s visitors correctly and efficiently. The more information we have, the better equipped we will be to service your website visitors.

Question 2

Why should I hire chat agents for my website?

Accepted Answer

Many businesses don’t have the staff available to have a representative ready to answer incoming chats at all hours of the day. When you hire our team of highly trained chat agents, your visitors will be able to chat with a real live person when you or your staff are unavailable. You can have our agents answer all incoming chats or keep you covered only when your staff is unavailable to answer. You set the schedule and we follow it!

Question 3

What is the pricing for hiring live chat agents?

Accepted Answer

Pricing varies depending on the number of hours per week you require. Options range from $1/hour for 24/7 coverage to higher hourly rates for fewer hours per week.

Question 4

How are your agents trained to be able to answer questions from my visitors about my products or services?

Accepted Answer

During the signup process, you will be asked to provide information about your business. Think of it as FAQs. You tell us what types of questions we can expect from your website visitors and provide the answers to those questions. Our project managers will review your website and add any information we find pertinent to your business or service offering to the Knowledge Base. The Knowledge Base is a database of information about your business or service. This information is available to any agent that answers an incoming chat from your site.

Question 5

What if agents are unable to answer customers questions?

Accepted Answer

There will be times when our agents won’t know the answer to a question and we will need more information from you or your team. In these cases, our agents are trained to get the name, email and phone number from the visitor and explain that we will follow up with them as soon as possible regarding their question or issue. If the issue is urgent, we will contact you right away using the contact information you provided when signing up for the service.

Abdul Malik Ibrahim Jaber Hassan

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