Name: Airkit
Brand: Airkit
Availability: InStock

Question 1

What are AI Agents?

Accepted Answer

AI Agents are the core of Airkit.ai’s automation capabilities. Agent technology means we give agency and autonomy to the AI to decide the best course of action to deliver the best possible customer experience. AI Agents can cover a large breadth of tasks such as: order status updates, return and exchange support, order issue management, product information and technical support and more.

Question 2

How are AI Agents different from traditional FAQ chatbots?

Accepted Answer

Unlike traditional ‘AI-powered’ chatbot solutions that deflect customers down a self-service path, our generative AI agents specialize in eCommerce, require zero code to deploy, and continuously learn from business policies and customer data, delivering better customer outcomes – every time.

Question 3

I already have a helpdesk/ticketing system - how is this different?

Accepted Answer

Airkit.ai eCommerce isn’t a helpdesk. Airkit.ai eCommerce is an AI Agent resolving customer queries and is often integrated within your current helpdesk system to make life easier for your CS team. Airkit.ai eCommerce augments your current helpdesk solution as the AI-based Agent that can interact directly with your customers and/or escalate detailed action plans for your CS team to execute.

Question 4

How does Airkit.ai work with my current set of tools and systems?

Accepted Answer

Airkit.ai eCommerce integrates with all popular eCommerce and helpdesk systems and augments your current tech stack as an AI Agent designed to instantly serve your customers. Airkit.ai communicates directly with your eCommerce platform and business automation tools in order to be able to receive, understand and take action on customer questions quickly and effectively.

Question 5

What channels does the AI Agent work with?

Accepted Answer

Airkit.ai eCommerce AI Agents are capable of serving customers 24/7, 365 days a year across any channel (web chat, mobile, voice, and email) to ensure a fully-automated, seamless and delightful customer experience – anytime. Every time.

Question 6

Do I need to know how to code?

Accepted Answer

Airkit.ai eCommerce requires no coding knowledge to activate!  Our team of AI experts will help to guide you through the setup process which typically takes no more than a couple of hours before you’re ready to deploy into production.

Question 7

How long does it take to get started?

Accepted Answer

Initial setup and deployment of Airkit.ai is easy and fast! Connecting your data sources and creating/documenting your current business policies, rules & processes is done within a couple of hours and then you can deploy!  You manage your AI Agents using our Supervisor view to optimize their work in real-time & refine their ability to understand dynamic business policies, seasonal discounts, promotions and more!

Question 8

Does Airkit.ai provide CS agent assistance or fully autonomous AI Agents?

Accepted Answer

Both! Airkit.ai eCommerce has two primary operating modes: Co-Pilot and Auto-Pilot. With Co-Pilot, your CS team can choose the appropriate action based on the Agent’s proposed next steps. Your AI Agent will provide a detailed summary of the customer inquiry/request, propose next steps and even draft suggested communication back to the customer. All that’s left to do is click ‘Send’ to execute the action. Auto-Pilot, on the other hand, acts completely autonomously to resolve customers’ issues (far beyond the basic ‘where is my order’ or product knowledge base questions for which traditional chatbots have traditionally been deployed). If the autonomous AI Agent cannot answer the question and/or if the AI Agent determines a human touch is best, it will escalate to a member of your customer services team and clearly communicate expected next steps to your customers.

Question 9

How can we be confident that no confidential or private information would be exposed by the AI Agents?

Accepted Answer

We have developed industry-best guardrails based on years of customer conversational data that require specific authentication steps to occur before accessing personal information. For example, for returns and exchanges to a certain address, we require multi-factor authentication for the phone number on file before returning that address to the user.

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