Name: Curious Thing
Brand: Curious
Price: Free USD
Availability: InStock

Question 1

How do I get started with Lucy?

Accepted Answer

You can sign up to Lucy for free, no credit cards required. Get started here.

Question 2

How do I setup Lucy?

Accepted Answer

All you need is your business phone number and email to get started. Once you've signed up, you'll need to set up conditional call forwarding on your phone, with the Lucy AI phone number you receive during sign up. This takes less than 2 minutes, you can view our tutorial here. We'll also ask you to select what action you'd like Lucy to take whilst she's on the phone to your caller. You can modify this action at anypoint from your Lucy settings, and you can chose from the options below: Share your appointment booking link, Share your pricing information, Share your website link, Share your email address, Take a message. Within minutes you can activate and explore your dashboard - no technical knowledge, coding or developers required! Lucy can start answering your missed calls right away, with zero training required.

Question 3

What do I get in the Lucy Free Plan?

Accepted Answer

The Lucy free plan offers a robust AI phone answering assistant that handles your missed calls, and shares information with callers. Answers all your missed calls: Available 24/7, Lucy answers all your missed calls and takes messages around the clock. Sends you a call summary: Straight to your phone via text and/or email. With the free plan you get 20 call summaries per calendar month (you can still read transcripts after that.) Shares links to your callers: Easily share important links with your callers via text, such as your appointment booking page, pricing details, website or email address. Answer FAQs: Have Lucy answer FAQs from an FAQ document or FAQ webpages. Bilingual capabilities: Lucy can speak multiple languages and can now dynamically switch between English and the second language of your choice. Choose from Spanish, French, Chinese Portuguese or Korean. We offer 3 different plans, read more about each one here.

Question 4

What additional features do I get in the Lucy Professional Plan?

Accepted Answer

The Professional Plan offers everything in the Free plan plus : Unlimited call summaries: Lucy will summarize an unlimited number of calls and send the summaries to your via text and/or email. Remove Curious Thing branding : All Curious Thing branding is removed, and no confirmation texts containing the Curious Thing brand will be sent to your callers. Answer FAQs: Have Lucy answer FAQs from an FAQ document or FAQ webpages. Custom message taking: Customize the questions Lucy asks your callers to gather the specific business information you need. This is also great for capturing lead details for new business. Notifications for all calls: Choose to receive notifcations for all calls, including calls where the caller simply hangs up or for only completed and partical calls. 👉 Read about all the features in the Lucy Professional Plan here.

Question 5

What additional features do I get with the Lucy Business Plan?

Accepted Answer

The Lucy Business Plan offers everything in Lucy Professional plus : Multiple skills: You have the option to select multiple skills for Lucy to take on the phone. Answer FAQs: Have Lucy answer FAQs from an FAQ document or FAQ webpages. Call transferring: Route calls up to 3 numbers based on your business needs. Advanced message taking: You can program Lucy to ask up to 5 specific questions to your callers, ensuring the right information is collected from every inquiry. Notifications for all calls: Choose to receive notifcations for all calls, including calls where the caller simply hangs up or for only completed and partical calls. 👉 Watch our demo here , and read about all the features in the Lucy Business Plan here.

Question 6

How does Lucy Bilingual AI phone answering work?

Accepted Answer

You can choose your second language in the Language and Voice settings from your Lucy portal. Lucy's first language will always be English. Currently the 5 available second languages are: Spanish, French, Chinese Mandarin, Korean and Portuguese. If you have a default greeting set up, Lucy will let your callers know that she can switch to your second langauge if they prefer. If you have a custom greeting, you can write it in English + your second language. Lucy will detect which language your callers are speaking, and will be able to switch between the two languages based on the conversation. Lucy will also provide call summaries in both English and the selected 2nd language via text and emails.

Question 7

What is Lucy, AI Phone Agent?

Accepted Answer

Lucy is an AI phone answering agent powered by smart AI tech and LLM's to have a natural conversation with your callers. Lucy answers your calls when you or your team are unable to pick up, during operating hours, peak hours or after hours. Lucy can handle multiple calls at once - she's a step up from your VA or voicemail. Lucy, AI phone agent also sends you a call summary via text and email right after she's finished talking to your callers. You're always kept in the loop, and can prioritise who you need to call back first (or ignore). Depending on how many calls you miss, and how you plan to use Lucy - we have 3 plans avaialble to choose from. Learn more about them here.

Question 8

Can I personalise Lucy?

Accepted Answer

Yes, there's plenty of options to personalise your Lucy. You can choose from a range of voices, accents and languages, customise your greeting message and choose the best call to action suited to your business. You can modify these at any time from your Lucy settings. We recommend keeping these up to date so they’re always relevant for your business.

Question 9

Does Lucy work on mobile or landline?

Accepted Answer

Yes Lucy works on both mobile numbers, and landlines. It takes a few simple steps to get set up. You'll need to set up conditional call forwarding that allows Lucy to answer your missed calls. You can read our instructions here , for both mobile and landline.

Question 10

How do I cancel my Lucy subscription?

Accepted Answer

You are able to cancel Lucy subscription at any time by logging in to your account's dashboard from a web browser. If you have previously paid for Lucy and cancel, there will be no further charges and your Lucy service will remain active until the end of the billing period you have paid for. No refunds are provided for periods already paid for. If you'd to renew your subscription, you can do that by logging back into your account. Read our terms of service here.

Question 11

What is the difference between an AI phone agent and IVR?

Accepted Answer

Voice AI answering technology uses smart AI to intelligently answer phone calls and have natural conversations with your callers. Not only that but our AI technology can send your callers an text message based on the conversation they're having. Instead of relying on pre-recorded and static messages like an IVR system, callers get to have a meaningful conversation with your AI phone agent, Lucy. Read more...

Question 12

I have a complex use case, what should I do?

Accepted Answer

If you're looking for something more complex, our expert team can work with you to tailor a custom product that is better suited to your business needs. Simply request a demo to chat to our team.

Question 13

Where can I find support articles?

Accepted Answer

Need assistance? Check out our Help Center for helpful articles and guides!

Question 14

How to configure your webhook with Lucy?

Accepted Answer

Webhook integration enables Lucy to seamlessly send call summaries, audio recordings, and transcripts directly to external tools such as CRMs, helpdesks, and automation platforms in real time. This ensures instant access to valuable call data, streamlining workflows and enhancing productivity. For setup instructions and technical details, please refer to our webhook documentation here.

Question 15

How does Lucy handle FAQs during a call?

Accepted Answer

Lucy can answer FAQs in two ways: Upload an FAQs document – You can upload a list of questions and answers directly to Lucy. Pull from your FAQ webpage – You can share FAQ webpages with Lucy, and she will pull information from them to answer questions. If a caller has additional inquiries or a question that isn’t covered, Lucy will still take a message and send it to you. Read more .

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