DevRev
Why Choose DevRev?
Choosing this brings devs and support together. Uses GenAI. Good for SaaS companies wanting faster shipping. Raised lots of money so seem legit.
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DevRev Introduction
What is DevRev?
DevRev is a platform purpose-built for SaaS and technology companies, helping back-office development match the rapid pace of front-office customer relationships. Our mission is to bring end users, support engineers, product managers, and developers together, making it effortless to do what matters most — and creating a company-wide culture of product and customer-centricity. Unlike generic tools, DevRev took a blank canvas approach to collaboration, search, GenAI, and analytics, enabling SaaS companies to ship faster for the largest business impact — with continuous development, roadmapping, prioritization, customer engineering, and more. DevRev is used across departments in thousands of companies and can coexist with or replace your tools, bringing information symmetry, streamlining collaboration, and converging teams. DevRev was founded in October 2020 and raised over $85 million in seed money from investors such as Khosla Ventures and Mayfield, making it the largest in the history of Silicon Valley. It is led by its co-founder and CEO, Dheeraj Pandey, who was previously the co-founder and CEO of Nutanix, and by Manoj Agarwal, DevRev's co-founder and former SVP of Engineering at Nutanix. DevRev is headquartered in Palo Alto, California, and has offices in seven global locations.
How to use DevRev?
Visit website for more info
Why Choose DevRev?
Choosing this brings devs and support together. Uses GenAI. Good for SaaS companies wanting faster shipping. Raised lots of money so seem legit.
DevRev Features
Platform
- ✓Mobile User Support
- ✓Customization
- ✓User, Role, and Access Management
- ✓Integration
- ✓Reporting
- ✓Dashboards
Ticket and Case Management
- ✓Ticket Creation User Experience
- ✓Workflow
- ✓Attachments/Screencasts
- ✓Ticket Collaboration
Communication Channels
- ✓Customer Portal
- ✓Email to Case
- ✓Live Chat Support
Internal Use
- ✓Customization
Generative AI
- ✓AI Text Generation
Pricing
Starter
For startups and small customer support teams
- ✓ Omni-channel routing
- ✓ Automation and workflows
- ✓ Customizable data and insights
- ✓ Live chat via PLuG widget
- ✓ Unlimited viewers at no extra cost