Name: Elephant AI
Brand: AI_TOOL
Availability: InStock

Question 1

Is there a free plan?

Accepted Answer

Yes, we offer a forever free plan that includes 1 chatbot and 25 message credits per month.

Question 2

How can I make the most out of the free trial?

Accepted Answer

Dive right in and explore all the features. We encourage you to use the trial as if you're a paying customer: integrate it into your website, see how it interacts and helps boost your sales. This way, you'll know exactly what you're getting before you decide to subscribe.

Question 3

What counts as one chatbot?

Accepted Answer

One chatbot means a chatbot that contains specific data and can answer any question about this data. Even if it was trained on multiple sources.

Question 4

How many users can use my chatbot?

Accepted Answer

If your chatbot is private, only you have access to it. If you decide to make it public, anyone with the link will be able to interact with it.

Question 5

How do message credits work?

Accepted Answer

Message credits are how we meter usage of the AI models. We offer a range of GPT and Claude models, each with different credit costs per response: GPT-4o-mini (1 credit), GPT-3.5-turbo (2 credits), GPT-4o (5 credits), GPT-4-turbo (10 credits), GPT-4 (20 credits), Claude-3-haiku (1 credit), Claude-3.5-sonnet (3 credits), Claude-3-opus (20 credits).

Question 6

When are my message credits renewed?

Accepted Answer

Your message credits are renewed every month on the same date that you originally subscribed.

Question 7

Can I upload multiple files to one chatbot?

Accepted Answer

Yes, you can upload multiple files to one chatbot (up to 10mb per file).

Question 8

How many team members can I add to my account?

Accepted Answer

The number of team members you can add depends on your subscription plan. The Starter plan allows only 1 user (yourself). The Pro plan allows 3 users in total (1 main user + 2 others). The Business plan allows 6 users (1 main user + 5 others).

Question 9

What types of team members can I add?

Accepted Answer

We offer three distinct roles for team members: Agent, Manager, and Admin. Agents can view and make changes to the entire chat history but cannot invite other agents. Managers can invite agents and edit/manage everything inside the chatbot, but cannot invite other managers. Admins can invite and remove other admins and managers.

Question 10

What if I'm not satisfied with my purchase?

Accepted Answer

Start using Elephant.ai today, and if you're not 100% satisfied within 14 days or maybe you just want to keep your money — really, it doesn’t matter why, we'll refund every penny. No questions asked.

Question 11

Is customer support available for all plans?

Accepted Answer

Yes, personalized customer support and onboarding is available for all plans. We are here to help with any questions or issues you may encounter.

Question 12

Can I change my plan later?

Accepted Answer

Yes, you can upgrade or downgrade your plan at any time directly from your account settings.

Question 13

Is there a discount for yearly subscriptions?

Accepted Answer

Yes, we offer discounts on our yearly subscriptions. Opting for an annual subscription can save you up to 40% compared to monthly billing.

Question 14

How does Elephant.ai pay for itself?

Accepted Answer

Elephant.ai pays for itself by boosting your sales and reducing operational costs. It can engage more effectively with customers, providing quick, reliable responses around the clock. This improved customer interaction leads to increased sales and higher customer satisfaction. Additionally, the automation of routine inquiries significantly cuts down on labor costs and frees up your team to focus on higher-value activities. These factors combined typically result in a ROI that exceeds the cost of Elephant.ai.

Question 15

What if I have more questions?

Accepted Answer

We love questions — they help us improve. If you have more questions or need guidance in choosing the right plan for you, don't hesitate to schedule a meeting with us.

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