Name: Excelmatic
Brand: AI_TOOL
Availability: InStock

Question 1

How is my data protected?

Accepted Answer

Your data security is our top priority. We use bank-level encryption for data transmission and storage, strictly adhering to international data protection standards. All your files are private and accessible only to you. Our infrastructure is hosted on industry-leading cloud services with reliable data storage and regular backups.

Question 2

What's your refund policy?

Accepted Answer

New users, first purchase: Get a full refund within 7 days (under 10 uses), no lengthy explanations needed. Reach out via email/chat for prompt processing (1-3 business days).

Question 3

Can multiple people share one account?

Accepted Answer

No, each account is for individual use only to ensure account security and data privacy. If you have team requirements, we recommend individual accounts for each user. We're developing a dedicated team version - stay tuned for updates!

Question 4

Do you provide invoices/receipts?

Accepted Answer

Yes, we automatically send digital receipts for all purchases to your registered email address. For business users requiring formal invoices, please contact our customer support with your company details. We'll process your request within 7 business days.

Question 5

Do you support on-premises deployment?

Accepted Answer

Yes, we offer on-premises deployment solutions for businesses and organizations that require hosting our software within their own infrastructure. This allows for greater control over data security and compliance with internal policies. Please contact our enterprise team at support@excelmatic.ai to discuss your specific requirements. We're happy to tailor a solution that meets your needs.

Question 6

How do I cancel my subscription?

Accepted Answer

To cancel your plan, click the “Manage Subscription” button on your profile popup menu, you'll be taken to Stripe, where you can cancel your billing, you can also change your plan or payment method there.

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