Forsta
Why Choose Forsta?
Choosing this is great if you want a comprehensive platform that blends customer experience, employee feedback, and market research all in one. It’s backed by industry leaders and offers tons of customization and analytics to really understand your audience.
Forsta is the new frontier of Customer Experience and Market Research Technology. Formed in 2021 via the merger of industry leaders Confirmit, FocusVision and Dapresy, our global company powers the richest and most comprehensive set of research and insights solutions, spanning CX, enterprise feedback management, VoC (Voice of the Customer), VoE (Voice of the Employee), Qual, Quant, Data Visualization and more.
Forsta Introduction
What is Forsta?
Forsta, a Press Ganey company, powers the HX (Human Experience) Platform – a comprehensive Experience and Research Technology platform that breaks down the silos between CX (Customer Experience), Employee Experience (EX), Market Research – so that companies can get a deeper, more complete understanding of the experiences of their audiences. The HX Platform gathers and analyzes data, and translates the findings into shareable actions to inform decision-making and drive growth. Forsta’s technology, combined with its team of expert consultants, serves organizations across a variety of industries including financial services, healthcare, hospitality, market research, professional services, retail and technology. Forsta is recognized as a Leader in the 2021 Gartner® Magic Quadrant™ for Voice of the Customer. For more information, visit www.forsta.com.
How to use Forsta?
Visit website for more info
Why Choose Forsta?
Choosing this is great if you want a comprehensive platform that blends customer experience, employee feedback, and market research all in one. It’s backed by industry leaders and offers tons of customization and analytics to really understand your audience.
Forsta Features
Platform Basics
- ✓Performance Benchmarking
- ✓Reporting & Dashboards
- ✓Interoperability
Platform Content
- ✓Employee Pulse Surveys
- ✓Survey Customization
- ✓Goal and Challenge Creation
- ✓Science-based templates
Platform Additional Functionality
- ✓Employee Segmenting
- ✓Goal and Challenge Creation
- ✓Peer Recognition
- ✓Social Feedback Portal
Analytics
- ✓Customer Satisfaction (CSAT) Score
Customization
- ✓Multilanguage Support
- ✓Multiple Branding Support
- ✓Vertical-specific Solutions
Pricing
Forsta HX Essentials
Forsta’s HX Essentials program gives you all you need to kickstart a best-in-class CX program that helps you understand the full story of your customer.
- ✓ Standard Surveys
- ✓ Digital Feedback
- ✓ Connectors
- ✓ Hierarchy Management
- ✓ Text Analytics
- ✓ Studio Dashboard
- ✓ ForstaGo Mobile App
- ✓ Action Management
- ✓ Frontline Innovation
About Forsta
What Is Forsta?
Forsta, a Press Ganey company, powers the HX (Human Experience) Platform – a comprehensive Experience and Research Technology platform that breaks down the silos between CX (Customer Experience), Employee Experience (EX), Market Research – so that companies can get a deeper, more complete understanding of the experiences of their audiences. The HX Platform gathers and analyzes data, and translates the findings into shareable actions to inform decision-making and drive growth. Forsta’s technology, combined with its team of expert consultants, serves organizations across a variety of industries including financial services, healthcare, hospitality, market research, professional services, retail and technology. Forsta is recognized as a Leader in the 2021 Gartner® Magic Quadrant™ for Voice of the Customer. For more information, visit www.forsta.com.
Key Features
- Performance Benchmarking
- Reporting & Dashboards
- Interoperability
- Employee Pulse Surveys
- Survey Customization
- Goal and Challenge Creation
- Science-based templates
- Employee Segmenting
Best For
- Teams evaluating Experience Management Software solutions
- Clients workflows
- Confirmit workflows
- Customers workflows
- Data workflows
Category Context
Forsta is listed under Experience Management Software on AI-U and can be compared against other products in the same category for use case fit, feature coverage, and pricing model.
Pricing Summary
- Forsta HX Essentials: Contact Us — Forsta’s HX Essentials program gives you all you need to kickstart a best-in-class CX program that helps you understand the full story of your customer.
Alternatives
- UserTesting — UserTesting’s Human Insight Platform enables companies to see, hear and talk to their customers as they engage with products, apps and messa
- SurveySparrow
- Qualtrics Customer Experience — With Qualtrics, hear and understand every customer, at every meaningful moment, and take actions that deliver breakthrough experiences. Easi
Forsta Tags
Editors' Choice
No products available