Freshdesk
Why Choose Freshdesk?
Choosing this is smart if you want a customer support software that’s easy to set up and helps you manage tickets efficiently. Freshdesk offers a clean interface and useful automation features that save your support team time and keep customers happy without much hassle.
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.How do you position yourself against your competitors?Freshdesk has been at the forefront of innovating customer engagement for over a decade.Our products by design have helped over 60,000 companies across the globe provide exceptional customer service. Freshdesk offers a unique blend of features required for businesses of all sizes, across industries to seamlessly deliver exceptional customer service. The rich features including multi-channel ticketing, intuitive customer portals, native AI enhanced with GPT, workflow automations, effortless collaboration, advanced agent routing, advanced reporting and analytics, field service management, and a rich knowledge base help you provide highly personalized support to your customers. Freshdesk is highly extensible, with access to over 1500 marketplace apps that solve critical business problems.
Freshdesk Introduction
What is Freshdesk?
Freshdesk (a product of Freshworks Inc.) helps businesses delight their customers effortlessly with modern and intuitive software for customer support. Freshdesk converts requests coming in via email, web, phone, chat, messaging, and social into tickets, and unifies ticket resolution across channels. Additionally, strong automation and AI capabilities like automating ticket assignment, prioritizing tickets, agent assist, and even sending out canned responses, help streamline the support process. Freshdesk also enhances team collaboration, integrates with a range of third-party tools, offers predictive support capabilities, and field service management. The reporting and analytics features provide insights needed to grow the business.
How to use Freshdesk?
Visit website for more info
Why Choose Freshdesk?
Choosing this is smart if you want a customer support software that’s easy to set up and helps you manage tickets efficiently. Freshdesk offers a clean interface and useful automation features that save your support team time and keep customers happy without much hassle.
Freshdesk Features
Platform
- ✓Customization
- ✓User, Role, and Access Management
- ✓Reporting
- ✓Dashboards
Ticket and Case Management
- ✓Ticket Creation User Experience
- ✓Ticket Response User Experience
- ✓Workflow
- ✓Automated Response
- ✓SLA Management
- ✓Attachments/Screencasts
- ✓Ticket Collaboration
- ✓Customer/Contact Database
Communication Channels
- ✓Customer Portal
- ✓Email to Case
Internal Use
- ✓Customization
Pricing
FREE
Free forever plan
- ✓ Upto 2 agents
- ✓ Knowledge base
- ✓ Team collaboration
- ✓ Knowledge base
- ✓ Ticket trend report
- ✓ Ticket Dispatch
- ✓ Social Ticketing
- ✓ Data Center Location
- ✓ Email ticketing
Growth
Everything in FREE plus
- ✓ Automations
- ✓ SLA & Business Hour
- ✓ Agent Collision
- ✓ Apps
- ✓ Helpdesk In - Depth
- ✓ Custom Email Server
- ✓ Custom Ticket Views
- ✓ Ticket Fields & Status
- ✓ Custom Fields
- ✓ Custom SSL
Pro
Everything in Growth plus
- ✓ Multi-Product
- ✓ Custom roles
- ✓ Team Dashboards
- ✓ Customer Segments
- ✓ Multiple SLAs and timezones
- ✓ Next Response SLA
- ✓ Shared ownership
- ✓ Extendable API Limits
- ✓ Knowledge Base Versioning
- ✓ Custom Apps
Enterprise
Everything in Pro plus
- ✓ Sandbox
- ✓ Skill-based ticket assignment
- ✓ Audit Log
- ✓ Data center location
- ✓ HIPAA complaince
- ✓ Knowledge Base Approval Workflow
- ✓ Email Bot
- ✓ Auto Triage
- ✓ Social Signals
- ✓ Agent Assist Bot
- ✓ RPA Connectors
About Freshdesk
What Is Freshdesk?
Freshdesk (a product of Freshworks Inc.) helps businesses delight their customers effortlessly with modern and intuitive software for customer support. Freshdesk converts requests coming in via email, web, phone, chat, messaging, and social into tickets, and unifies ticket resolution across channels. Additionally, strong automation and AI capabilities like automating ticket assignment, prioritizing tickets, agent assist, and even sending out canned responses, help streamline the support process. Freshdesk also enhances team collaboration, integrates with a range of third-party tools, offers predictive support capabilities, and field service management. The reporting and analytics features provide insights needed to grow the business.
Key Features
- Customization
- User, Role, and Access Management
- Reporting
- Dashboards
- Ticket Creation User Experience
- Ticket Response User Experience
- Workflow
- Automated Response
Best For
- Teams evaluating Help Desk Software solutions
- Automation features workflows
- Customer service workflows
- Customer support workflows
- Easy workflows
Category Context
Freshdesk is listed under Help Desk Software on AI-U and can be compared against other products in the same category for use case fit, feature coverage, and pricing model.
Pricing Summary
- FREE: $0.00 Per Month — Free forever plan
- Growth: $15.00 Per Month — Everything in FREE plus
- Pro: $49.00 — Everything in Growth plus
Alternatives
- Zendesk Support Suite — Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integra
- Salesforce Service Cloud — Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, s
- Front — Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.
Official Source
Official website: https://www.freshworks.com/freshdesk/
Freshdesk Tags
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