Freshservice
Why Choose Freshservice?
You should choose this if you want an IT service desk that’s easy to use right outta the box, with AI-powered features and fast setup. It’s great for teams looking to boost productivity and deliver great service without a steep learning curve.
Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery.How do you position yourself against your competitors?Freshservice is one of the few service management solutions that are available out of the box. We are right-sized with enterprise-grade AI capabilities that start delivering right from day 1. Our UX is intuitive for every user across both IT and business teams. Our multichannel support helps end-users engage and collaborate via any channel of choice. The workflow automator provides a graphical drag-and-drop interface making it easier to set up process automation. Our prices are competitive as we provide the quickest implementation compared to our peers both in-house and via partners and our customers realize faster time-to-value and high ROI.
Freshservice Introduction
What is Freshservice?
Freshservice is Freshworks’s intelligent, right-sized, cloud-native service management solution. Freshservice does this by taking a fresh approach to building and delivering modern employee experiences and unified service management —empowering businesses to achieve efficiency, fast time-to-value, and improved employee satisfaction, and productivity. Freshservice provides an out-of-the-box, end-to-end consumer-grade experience that empowers employees to work anywhere, anytime. It provides efficiency and agility through AI (Artificial Intelligence) to create contextual and intelligent experiences. It powers integrations and workflows at the enterprise scale, building upon an open platform and marketplace with connectors and APIs (Application Programming Interface) to extend and customize. Enterprises using Freshservice will realize higher ROI, efficiency, and effectiveness. With Freshservice, you get: IT Service Management Accelerate service delivery with consumer-grade experiences, respond to changes faster, improve reliability, proactively predict and prevent issues, and experience an intuitive platform. IT Operations Management Streamline digital operations, filter noise and automate incident creation, escalation, and routing. Resolve issues faster with ML-powered insights and deliver uninterrupted IT services. New-Gen Project Management Plan, execute, and track projects better using a new-gen, integrated project management solution for IT services and project management to come together to deliver consistent business results. Enterprise Service Management Deliver uncompromised employee delight across the enterprise with a unified service management solution for both IT and business teams to provide fast, easy, and seamless employee services. IT Asset Management Build a backbone for efficient service delivery with complete visibility into your on-premise and cloud infrastructure with modern ITAM for asset discovery and governance.
How to use Freshservice?
Visit website for more info
Why Choose Freshservice?
You should choose this if you want an IT service desk that’s easy to use right outta the box, with AI-powered features and fast setup. It’s great for teams looking to boost productivity and deliver great service without a steep learning curve.
Freshservice Features
Incident Management
- ✓Automate Ticket Routing
- ✓Ticket Prioritization
- ✓Ticket Notifications
- ✓Knowledge Base
- ✓Knowledge Base/Ticket Integration
Reporting
- ✓Dashboards
- ✓Time Tracking
- ✓Surveys
Access & Usability
- ✓Mobile
- ✓Self Service
- ✓Active Directory
- ✓Multi-Channel Access
Administration
- ✓Reports & Analytics
Service Desk
- ✓Help Desk
- ✓Incident Reports
Pricing
STARTER
For getting started
- ✓ Incident Management
- ✓ Knowledge Base
- ✓ Self Service Portal
- ✓ SLA Management
- ✓ Workflow Automator
- ✓ Orchestration
- ✓ Access Controls Starter
- ✓ Analytics Starter
- ✓ Multiple Portal Languages
- ✓ Custom SSL
- ✓ Marketplace Apps
- ✓ Mobile Apps
- ✓ 1000 Orchestration transactions/mo/account
GROWTH
For growing businesses across their LOBs
- ✓ Everything in STARTER and…
- ✓ Service Catalog
- ✓ Asset Management - 100 free assets
- ✓ Purchase Order Management
- ✓ Employee Onboarding
- ✓ Portal Customization
- ✓ MSP Mode
- ✓ Multiple SLAs
- ✓ Business Rules
- ✓ Approval Workflows
- ✓ Business Hours
- ✓ 2000 Orchestration transactions/mo/account
PRO
ITSM + Project Management for large organizations
- ✓ Everything in GROWTH and…
- ✓ Problem Management
- ✓ Change Management
- ✓ Release Management
- ✓ Project Management
- ✓ Software License Management
- ✓ Contract Management
- ✓ Alert Management
- ✓ Analytics Pro
- ✓ Access Controls Pro
- ✓ Team Dashboards
- ✓ IP Range Restrictions
- ✓ 5000 Orchestration transactions/mo/account
ENTERPRISE
Service management solution for enterprises
- ✓ Everything in PRO and…
- ✓ Freddy Virtual Agent on MS Teams with 2000 suggestions/mo/account
- ✓ Freddy Agent Assist
- ✓ Sandbox
- ✓ Audit Logs
- ✓ HIPAA Compliance
- ✓ Dedicated Customer Success Manager
- ✓ 20,000 Orchestration transactions/mo/account
About Freshservice
What Is Freshservice?
Freshservice is Freshworks’s intelligent, right-sized, cloud-native service management solution. Freshservice does this by taking a fresh approach to building and delivering modern employee experiences and unified service management —empowering businesses to achieve efficiency, fast time-to-value, and improved employee satisfaction, and productivity. Freshservice provides an out-of-the-box, end-to-end consumer-grade experience that empowers employees to work anywhere, anytime. It provides efficiency and agility through AI (Artificial Intelligence) to create contextual and intelligent experiences. It powers integrations and workflows at the enterprise scale, building upon an open platform and marketplace with connectors and APIs (Application Programming Interface) to extend and customize. Enterprises using Freshservice will realize higher ROI, efficiency, and effectiveness. With Freshservice, you get: IT Service Management Accelerate service delivery with consumer-grade experiences, respond to changes faster, improve reliability, proactively predict and prevent issues, and experience an intuitive platform. IT Operations Management Streamline digital operations, filter noise and automate incident creation, escalation, and routing. Resolve issues faster with ML-powered insights and deliver uninterrupted IT services. New-Gen Project Management Plan, execute, and track projects better using a new-gen, integrated project management solution for IT services and project management to come together to deliver consistent business results. Enterprise Service Management Deliver uncompromised employee delight across the enterprise with a unified service management solution for both IT and business teams to provide fast, easy, and seamless employee services. IT Asset Management Build a backbone for efficient service delivery with complete visibility into your on-premise and cloud infrastructure with modern ITAM for asset discovery and governance.
Key Features
- Automate Ticket Routing
- Ticket Prioritization
- Ticket Notifications
- Knowledge Base
- Knowledge Base/Ticket Integration
- Dashboards
- Time Tracking
- Surveys
Best For
- Teams evaluating IT Service Management Tools solutions
- Asset management workflows
- Asset tracking workflows
- Automation tools workflows
- Customer service workflows
Category Context
Freshservice is listed under IT Service Management Tools on AI-U and can be compared against other products in the same category for use case fit, feature coverage, and pricing model.
Pricing Summary
- STARTER: $19.00 — For getting started
- GROWTH: $49.00 — For growing businesses across their LOBs
- PRO: $95.00 — ITSM + Project Management for large organizations
Alternatives
- ServiceNow IT Service Management
- SolarWinds Service Desk — SolarWinds Service Desk is an IT and Employee Service Management solution that helps you redefine employee service experiences in seamless,
- Jira Service Management