FreshChat
Why Choose FreshChat?
Choose this if you want a modern, AI-powered chat solution that works across loads of channels and doesn’t need you to be a tech wizard. It’s great for businesses wanting to engage customers proactively and keep agents productive without breaking the bank.
Freshworks Customer Service Suite is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social pages.How do you position yourself against your competitors?Freshchat is the only complete conversational solution with powerful in-built AI capabilities. Freshchat's AI bots can be used on multiple messaging channels with ready-to-use templates that don’t require any technical knowledge to implement. Freshchat helps businesses offer not just reactive but also proactive support on numerous messaging channels. Further, Freshchat offers in-depth analytics, one-click integrations, and agent productivity capabilities. Finally, with its low total cost of ownership, Freshchat helps businesses deliver a great conversational experience without breaking the bank.
FreshChat Introduction
What is FreshChat?
Freshchat (a product of Freshworks Inc.) is a conversational engagement solution that helps businesses engage with customers across multiple channels such as web chat, email, phone, and social channels like WhatsApp, Instagram, and iMessage. Freshchat also offers native AI-powered chatbots that can be easily built with a no-code builder, which helps businesses provide personalized self-service at scale. With Freshchat's journey builder and ready-made playbooks, businesses can stay ahead of their customer's needs and support them proactively whenever necessary. Freshchat also provides a comprehensive view of the customer's conversation history and other relevant information, making agents more productive and enabling them to provide personalized experiences.
How to use FreshChat?
Visit website for more info
Why Choose FreshChat?
Choose this if you want a modern, AI-powered chat solution that works across loads of channels and doesn’t need you to be a tech wizard. It’s great for businesses wanting to engage customers proactively and keep agents productive without breaking the bank.
FreshChat Features
Communication
- ✓Pop-up Chat
- ✓Notifications
- ✓Targeted Emails
- ✓In-App Messaging
- ✓Co-Browsing
Internal Use
- ✓Customization
- ✓Conversation Archiving
- ✓Lead Development
- ✓Knowledge Base
- ✓Team Inbox
- ✓Customer Profiles
Conversational Platform
- ✓Personalization
Support Automation
- ✓Intelligent Routing
- ✓Seamless Escalation
- ✓Transcripts
Pricing
Free
- ✓ Chatbot builder
- ✓ Chatbot analytics
- ✓ Inbox Views
- ✓ Topics
- ✓ Groups
- ✓ Conversation Labels
- ✓ Bulk Actions
- ✓ User Properties
- ✓ Mobile SDK
- ✓ WordPress Integration
- ✓ Freshdesk Integration
- ✓ Shopify Integration
Growth
2000 free bot sessions/month