Name: Grain
Brand: Grain
Price: $0 USD
Availability: InStock

Question 1

What is a "Workspace"?

Accepted Answer

A workspace is set of Free and Paid members who contribute to and/or have access to the video meeting content created by those members in Grain. Existing members can invite new members by email, link or allow for new members to join the same workspace if they authenticate with an approved domain email. Workspace defaults and membership can be managed by the workspace "owner" and other existing members.

Question 2

Who are "Members" in my workspace?

Accepted Answer

Workspace members are individuals, most often from your same organization, who have created a Grain account linked with other individuals in your organization. Members may be invited explicitly via email or implicitly via invite link or "join by domain" access. Implicit membership channels may be changed within "Workspace Settings" > "General".

Question 3

What are the differences between a Free seats and Paid seats?

Accepted Answer

Free seats (or Basic seats) always have the ability to view and collaborate on content. Free seats also have the ability to add a small number of their own new recordings in the workspace until they run out of this allocation. Paid seats have the ability to add unlimited new recordings to the workspace and can perform advanced creative actions like downloading transcripts or making new Collections (folders) or Stories (highlight reels).

Question 4

Which team members do I pay for in my Grain workspace?

Accepted Answer

When upgrading, you only pay for the users who need a recording seat. When adding new members to the workspace, they will be on the Basic plan (which is free) by default unless you designate otherwise upon invitation. Free seat members may view content, collaborate on existing recordings and add up to 20 recordings of their own to try it out.

Question 5

Can I have a mix of Free and Paid seats in my workspace?

Accepted Answer

Yes, you can have up to 20 free seats (or Basic seats) after upgrading at least one member to the Starter plan. Enterprise plans require a minimum number of paid seats but include an unlimited number of free seat (or Basic seat) members.

Question 6

When will I get billed for my workspace?

Accepted Answer

The date a workspace first subscribes to a Business or Enterprise plan establishes the go-forward date at which recurring charges will be processes. If you add upgrade a new member to a paid seat, their pro-rated charges will be processed immediately and their full seat cost will be added to the next billing cycle. When downgrading or de-activating existing users, their charges will be removed at the beginning of the next billing window.

Question 7

Can I get a refund if I remove members from my workspace or cancel my plan?

Accepted Answer

For member accounts or workspaces that are downgraded or cancelled during an active billing window, we'll apply a pro-rated credit onto your workspace account to be automatically be applied towards any future charges in your workspace.

Question 8

Can I cancel my subscription and switch to a new plan anytime?

Accepted Answer

Yes! You are free to cancel at the end of your contract period and may choose to pay on a monthly or annual basis. Any changes to plans or upgraded/downgraded members will take effect at the beginning of the next billing period.

Question 9

How are my meetings shared with others in my workspace?

Accepted Answer

By default all recordings created by members of the workspace are added to the shared library of content. These sharing defaults can be changed either at the workspace or the individual member level and access controls for every individual meeting can be managed by other members who already have access.

Question 10

Can I allow for others outside of my workspace to view or edit my meetings?

Accepted Answer

Yes, every meeting can be explicitly to be shared with anyone outside of the workspace through invitation or sharing the meeting URL. Grain will not send links to the recording to anyone outside of your workspace (unless you explicitly set up an integration that shares links in specific destinations of your choice). By default, meetings are set to "Anyone with the link" access.

Question 11

Does Grain provide support for Zoom, Meet and Teams?

Accepted Answer

Yes, Grain provides support for all 3 major video conferencing platforms. You can always reach out to support@grain.com to request an additional platform.

Question 12

Does Grain provide calendar support for both Google Workspace and Microsoft O365?

Accepted Answer

Yes, Grain works the same regardless of which calendar you connect. Once a calendar is connected, you can set up automatic recording rules for all meetings or just internal or external meetings depending on your preference.

Question 13

Is Grain secure?

Accepted Answer

Yes, Grain is SOC 2 Type I certified and will soon gain Type II certification. Grain hosts all it's software on Amazon Web Services (AWS) facilities in the USA and 100 percent of all Grain's primary applications are located within our own virtual private cloud (VPC). Grain conducts annual penetration testing by trusted third-party and maintains an A+ grade for Qualys/SSL labs for our data security.

Question 14

Should I be concerned about my privacy?

Accepted Answer

It's your data so we put you in control. Prioritizing your privacy is a core value that has influenced everything we’ve made since day one. We strive to de-identify all data where we can and delete it when no longer necessary. Further, we are transparent about what data we collect, how it’s used, and why. Your personal information and calls are not for sale. Ever.

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