Help Lightning
Why Choose Help Lightning?
You should choose this if you want a remote visual guidance tool that uses augmented reality to let experts virtually assist onsite workers, improving fix rates and cutting costs.
Help Lightning helps service organizations reduce costs and increase productivity through remote video collaboration. Our patented technology uses merged reality to create a virtual interactive presence. Merging two real-time video streams allows an expert to virtually reach out and touch what their service tech or customer is working on.How do you position yourself against your competitors?Help Lightning is easy and use and quick to deploy. It requires no app to be downloaded, works natively on your existing devices (desktop, smart phone and tablet) and a call can be initiated by scanning a QR code or clicking on an email or text link.Our remote assistance software offers a unique AR-enabled merged reality feature that allows the expert giving help to place their hand or a tool into the field of view of an onsite expert - creating virtual side-by-side troubleshooting.
Help Lightning Introduction
What is Help Lightning?
Help Lightning's Remote Visual Guidance Software provides video collaboration services that enable a company’s experts to work virtually side-by-side with anyone needing help, anywhere in the world. This cloud-based solution applies augmented reality features, including the merging of two video streams and the use of 3D annotation to improve real-time communications and solve difficult problems. Help Lightning is used for the installation, inspection, training, servicing, and repair of complex equipment and products. With Help Lightning, customers see immediate performance improvements including an increase in first-time fix rates, fewer truck rolls, expanded workforce capacity, and an increase in end customer satisfaction while enhancing service revenue and margin. Learn more at helplightning.com.
How to use Help Lightning?
Visit website for more info
Why Choose Help Lightning?
You should choose this if you want a remote visual guidance tool that uses augmented reality to let experts virtually assist onsite workers, improving fix rates and cutting costs.
Help Lightning Features
Content
- ✓AR annotations
Administration
- ✓Screen Sharing
- ✓File Sharing
- ✓Session Recording
Communication
- ✓Text Chat
- ✓Video Conference Call
- ✓Screen Annotations
Security
- ✓Data Encryption
- ✓Compliance
Device Support
- ✓Mobile Device Access
- ✓Multi-Platform Support
- ✓Cross-Platform
Performance
- ✓Reporting
Hardware Integration
- ✓Mobile phones
- ✓Tablets
Pricing
Enterprise
Our Enterprise License includes 200 professional licenses, implementation services, and custom support. Additional blocks of licenses can be purchased separately.
- ✓ Remote Visual Guidance suite
- ✓ Eco-System integration
- ✓ API, SDK access
- ✓ Site Branding
- ✓ Value Analytics
Enterprise Complete
Our Enterprise Complete includes 500 professional licenses, implementation services, and custom support. Additional blocks of licenses can be purchased separately.