livepro Knowledge Management
Why Choose livepro Knowledge Management?
Choosing this improves customer service fast. Agents get answers instantly via search. Reduces training costs and keeps compliance high.
livepro is passionate about improving customer service through effective knowledge management
livepro Knowledge Management Introduction
What is livepro Knowledge Management?
livepro are experts in Customer Experience Knowledge Management and are passionate about improving customer experience. Since 2001 livepro have been delivering a powerful knowledge management solution to customer service centres in all major industries including Banking and Finance, Airlines, Insurance, Superannuation, Education, Health and Government. livepro is feature-rich yet easy to use, delivering answers to agents - not long complex documents to dig through. This makes customer service quicker, easier and more efficient. Staff require next to no training on complex procedures thanks to livepro’s intuitive design, which brings confidence up and training costs down. With livepro, organisations have reliable answers to even the most complicated customer questions in an instant. livepro is the perfect single source of truth thanks to its easy to use powerful search feature, able to deliver quick and consistent answers through any channel the customer seeks information, whether its via phone, email, front counter, website, self-service, live chat or even modern virtual assistant. Customers are happier thanks to quick and easy answers to their questions, staff feel self-assured to handle all enquiries, factors of compliance and risk are minimised thanks to easy-to-follow process guidance and costs are cut through reduced training time, AHT reduction and elimination of errors. To learn more about livepro visit: www.livepro.com
How to use livepro Knowledge Management?
Visit website for more info
Why Choose livepro Knowledge Management?
Choosing this improves customer service fast. Agents get answers instantly via search. Reduces training costs and keeps compliance high.
livepro Knowledge Management Features
Administration
- ✓Database Management
- ✓Data Workflows
- ✓Issue Management
- ✓Performance and Reliability
Compliance
- ✓Policies and Controls
- ✓Data Governance
- ✓Compliance
- ✓Auditing
Data Security
- ✓Access Management
Guide Options
- ✓Rich Text Editor
- ✓Page Templates
Guide Tools
- ✓Analytics
Access Options
- ✓Single Sign-On (SSO)
Knowledge Management
- ✓Knowledge Base
Customer Support
- ✓Intelligent Search
Pricing
livepro Knowledgebase
Access the features of a knowledge management solution without any licenses.
- ✓ Decision Trees make it easy for your customers and staff to get the right answers without needing human help.
- ✓ Work Instructions - simplify even the most complex processes to eliminate costly mistakes