What platforms does Macha AI integrate with?

Macha AI primarily integrates with Zendesk and Shopify.

What types of customer queries can Macha AI handle?

Macha AI can handle queries related to order tracking, shipping policies, return policies, product information, and post-purchase support.

How does Macha AI improve agent productivity?

Macha AI saves agents time by automating responses, summarizing tickets, suggesting macros and articles, and providing intent analysis.

Is Macha AI GDPR compliant?

Yes, Macha AI is GDPR compliant and has a Zero Data Retention Policy. It is also SOC 2 In Progress.

Macha

Name: Macha
Brand: Macha
Price: $15 / agent / month USD
Availability: InStock

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AI customer support chatbot for Shopify and Zendesk, automating responses and improving efficiency.

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Macha Introduction

What is Macha?

Macha AI is an AI-powered customer support chatbot designed for Shopify sites and Zendesk. It can answer queries about order tracking, policies (shipping, returns, etc.), and products. Macha AI aims to be the AI layer between customer queries and support teams, creating faster, better email replies with AI on Zendesk. It empowers support teams with an AI copilot for faster, more accurate support, saving up to 4 minutes per ticket. Macha AI integrates with knowledge bases, past tickets, and customer data to provide personalized and efficient support.

How to use Macha?

Macha AI integrates with Zendesk and Shopify. Highlights of the desired response are provided, and the AI generates a complete email. It learns the agent's writing style and brand persona for consistent replies. It can also generate responses in over 80 languages.