Maqsam
Maqsam is the leading Arabic AI-powered Contact Center Solution in the MENA region, revolutionizing customer experience. Support and sales teams can automate...
Why Choose Maqsam?
You should choose this if you're after a top-notch Arabic AI-powered contact center solution that really gets the MENA region. It automates tasks, boosts efficiency, and connects your team across multiple channels like calls and WhatsApp, making customer experience smoother than ever.
Maqsam is the leading Arabic AI-powered Contact Center Solution in the MENA region, revolutionizing customer experience. Support and sales teams can automate tasks, increase efficiency, and drive revenue across multiple channels like voice calls and WhatsApp. Maqsam enables companies to expand market reach and establish a local presence with access to local numbers in hundreds of cities, connecting agents worldwide. Users can make and receive calls from computers or mobile devices, access unlimited call recordings, and utilize a call analysis dashboard. Features include automatic call routing, Call Whispering, and Call Coaching. Customizable IVRs respond to common queries and transfer calls to agents as needed. Advanced AI features like Call Transcription, Call Summary, Sentiment Analysis, and Auto Call Tagging enhance the user experience and provide valuable insights. Companies can integrate Maqsam with their CRM systems through native integrations or APIs to optimize data management.
Maqsam Introduction
What is Maqsam?
Maqsam is the leading Arabic AI-powered Contact Center Solution in the MENA region, revolutionizing customer experience. Support and sales teams can automate tasks, increase efficiency, and drive revenue across multiple channels like voice calls and WhatsApp. Maqsam enables companies to expand market reach and establish a local presence with access to local numbers in hundreds of cities, connecting agents worldwide. Users can make and receive calls from computers or mobile devices, access unlimited call recordings, and utilize a call analysis dashboard. Features include automatic Call Routing, Call Whispering, and Call Coaching. Customizable IVRs respond to common queries and transfer calls to agents as needed. Advanced AI features like Call Transcription, Call Summary, Sentiment Analysis, and Auto Call Tagging enhance the user experience and provide valuable insights. Companies can integrate Maqsam with their CRM systems through native integrations or APIs to optimize data management.
How to use Maqsam?
Visit website for more info
Why Choose Maqsam?
You should choose this if you're after a top-notch Arabic AI-powered contact center solution that really gets the MENA region. It automates tasks, boosts efficiency, and connects your team across multiple channels like calls and WhatsApp, making customer experience smoother than ever.
Maqsam Features
Functions
- ✓Auto Dialer
- ✓IVR
- ✓Inbound Screen Pop
Administrative
- ✓Session Summary Notes
- ✓Administrator Access
- ✓Reporting & Dashboards
- ✓Session Recording
Pricing
Seat Plans Telephony
- ✓ Free Setup fees
- ✓ Free AI Features (Call Transcription, Call Summary, Sentiment Analysis)
- ✓ Full Custom Reporting
- ✓ Export Data
- ✓ APIs and CRM integration
- ✓ Lowest Calling Rates
- ✓ Local Phone Numbers
- ✓ Unlimited Concurrent Calls
- ✓ Fully Customizable IVR