Nextiva
Why Choose Nextiva?
You should choose this if your biz needs a unified platform that connects all customer conversations seamlessly. Nextiva uses AI and automation to give you real-time insights into your customers, helping you deliver personalized experiences that stand out. It's perfect for companies wanting to keep up with the fast-changing communication landscape and stay ahead of competitors with smart, integrated tools.
The Nextiva technology platform is a state-of-the-art telecommunications infrastructure that allows a company's employees to conduct their business from anywhere.How do you position yourself against your competitors?The world has shifted. Customers demand personalized experiences from every business they interact with, on par with leading brands. At the same time, communication channels are more fragmented than ever—making it a challenge for businesses to deliver powerful experiences.In this new world, companies that don’t deliver will be left behind, or slowly go out of business.That’s why Nextiva exists.We connect businesses to all their conversations on a single platform. Using AI, Automation and Machine Learning, we provide visibility for businesses to deeply understand their customers in real-time—so they can deliver experiences that set them apart.
Nextiva Introduction
What is Nextiva?
Nextiva is a Unified CXM company that provides AI-powered customer experience solutions. Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer experience platform. From one AI-powered communication hub, Nextiva transforms the way businesses engage with their customers. The company’s commitment to Amazing Service® and a customer-focused approach has been its cornerstone for 15 years. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company at $2.7B in late 2021. Discover more at www.nextiva.com.
How to use Nextiva?
Visit website for more info
Why Choose Nextiva?
You should choose this if your biz needs a unified platform that connects all customer conversations seamlessly. Nextiva uses AI and automation to give you real-time insights into your customers, helping you deliver personalized experiences that stand out. It's perfect for companies wanting to keep up with the fast-changing communication landscape and stay ahead of competitors with smart, integrated tools.
Nextiva Features
Basic Communication
- ✓Phone Calls
- ✓Video Calls
- ✓Instant Messaging
- ✓Screen Sharing
- ✓Conference Calls
- ✓Desk-to-Desk Calls
Advanced Features
- ✓Hold Music
- ✓Automated Attendants
- ✓VOiP Number
Access
- ✓Software Pairing
- ✓Browser Extension
- ✓Individual Download
Administrative
- ✓Reporting & Dashboards
Platform
- ✓Mobile Access
- ✓Call Routing
Pricing
Digital
For startups! Omnichannel digital customer sales & service to connect and engage with customers on the channels they prefer and track social engagement and customer reviews.
- ✓ Website live chat
- ✓ Messaging apps
- ✓ Social Media channels
- ✓ Review Managment
- ✓ Digital Service Helpdesk
Engage
For growing teams! Create amazing customer experiences across all channels including chatbot and an inbound call center. Add Nextiva voice service to your MS Teams and gather insights via advanced reporting.
- ✓ Call Center & queuing*
- ✓ Toll-free number & minutes
- ✓ Advanced reporting
- ✓ MS Teams integration
- ✓ Website chatbot
Core
For small teams! Connect and engage with customers on digital, voice, video, and SMS. Never miss an interaction with AI-powered voicemail transcription. Empower all workers with desktop, mobile, and browser-based apps for customer conversations, collaboration, and contact management.
- ✓ Inbound & Outbound Voice
- ✓ Business SMS
- ✓ Video Meetings
- ✓ Screen share & file share
- ✓ Call routing
Power Suite
For sales & service teams! Everything a small business needs to run a successful sales & service organization and to operate like a Fortune 500 company — including advanced routing with an interactive voice bot, agent skills-based routing, data dips, and supervisor assist.
- ✓ Advanced IVR*
- ✓ Intelligent routing*
- ✓ Unified team interface
- ✓ Supervisor dashboard
- ✓ Transcribe & summarize*
Essential
Powerful inbound and outbound contact center capabilities for one channel (voice or digital), with customer journey orchestration, automations, customizable intelligent and skills-based routing, unified customer context, and lite CRM.
- ✓ Powerful inbound / outbound channels
- ✓ Full workflow engine for journey orchestration
- ✓ Best-in-class workflow automations and APIs
- ✓ Customizable intelligent and skills-based routing
- ✓ Unified customer history & mini CRM
Professional
Delight customers with every interaction on the channel of their choice. Optimize agent performance and quality management with enhanced supervisor support.
- ✓ Full customer journey context & history
- ✓ Omnichannel (voice, sms, chat, email, social, messaging, webform)
- ✓ Advanced Al bots to guide journeys
- ✓ Real-time supervisor support
- ✓ Secure payment agent assist (PCI-DSS)
Premium
Orchestrate every interaction for amazing experiences. Gain insights into every customer touchpoint, and understand and act on larger trends affecting your operations. Discover transformational patterns to accelerate your business, further delight customers, and create new efficiencies.
- ✓ Full workforce management (WFM)
- ✓ Optimized workflows for interaction deflection
- ✓ CX analytics for all business functions
- ✓ Multiscreen recording