Name: Proto.cx
Brand: AI_TOOL
Availability: InStock

Question 1

Can I downgrade my subscription?

Accepted Answer

You can downgrade your plan by raising a ticket with the Proto AICX Platform assistant.

Question 2

Do interactions roll over to the next billing period?

Accepted Answer

No, any unused additional interactions expire at the end of the billing period.

Question 3

Do you have a free trial?

Accepted Answer

Proto has a free forever plan with specific features and up to 1,000 interactions per month. You can set up and use this account in a few steps by clicking on ‘Try Free’ in the navbar on any website page or on the ‘Go Free’ button in the pricing table. Larger clients such as government agencies or enterprises who wish to try the entire platform before purchasing may be able to do so through discussion with your sales rep.

Question 4

How is the pricing calculated?

Accepted Answer

The Proto AICX Platform plans are priced on the basis of the features within each tier and the number of interactions they include. While each plan comes with its own interactions limit, you can opt to purchase additional interaction bundles at $100 for 2,500 interactions on specific plans if you find that you’re reaching your interaction limit in any month.Enterprise plans start at $5,000/month (billed monthly) and have custom pricing for more than 100,000 interactions.

Question 5

How long will additional interactions be available?

Accepted Answer

Additional interactions remain available until the end of your current billing period. Unused interactions do not roll over to the next period.

Question 6

Is a credit card required for the free version?

Accepted Answer

No, you can start using the Proto AICX Platform without entering your credit card details. You will only be asked to provide your credit card details if you choose to upgrade to a paid plan.

Question 7

Is there a limit for representative, AI assistants, people, tickets, channels, or languages?

Accepted Answer

Each plan comes with a specific number of AI assistants, channels, languages, and interactions. However, as long as utilised within the interaction limits, tickets and livechats are not limited.

Question 8

What happens if an additional interactions purchase fails?

Accepted Answer

If your payment method is removed or the transaction fails, all outbound interactions will stop. This means that the AI assistants will no longer respond and your representatives will not be able to send interactions to customers. However, inbound interactions from customers will be received, and you can resume messaging once the billing issue is resolved.

Question 9

What is the cancellation policy?

Accepted Answer

To cancel your Proto AICX platform subscription or delete your accounts, please reach out to your Proto assistant via the Platform Bot. If you are on a paid plan, your subscription will continue until the end of the current billing cycle.

Question 10

What payment methods are accepted by Proto?

Accepted Answer

Proto accepts credit card payments within the Proto AICX Platform. Alternative payment methods may be available for enterprise and government clients. https://meetings.hubspot.com/team-demo/30-mins for more information.

Question 11

What will happen if interactions run out?

Accepted Answer

When you are 100 interactions away from the monthly limit, an additional interaction bundle will be applied automatically to ensure no disruption for your customers. You will be notified at 75% and 90% of your plan limit before the bundles start to apply.

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