Scorebuddy
Scorebuddy is a cloud-based quality assurance software that evaluates customer interactions across multiple channels, calls, emails, live chat, and social media.
Scorebuddy Introduction
What is Scorebuddy?
QA with Embedded AI: The Key to Efficiency, Engagement and Insights Scorebuddy is a market-leading contact center quality assurance solution that uses embedded AI to improve operational efficiency, drive agent engagement, and uncover actionable insights. Reduce cost per interaction by automating repetitive tasks and use AI to analyze 100% of interactions—so you can identify the ones that need human review. Improve agent engagement and productivity with personalized dashboards and data-backed coaching. Leverage advanced QA reporting and business intelligence to uncover the trends and patterns that drive customer experience. Visit www.scorebuddyqa.com to learn more and access case studies from financial services, retail, tech, BPO, and more. Key features: ✔ Embedded AI - Automate manual tasks and boost efficiency. ✔ Conversational Analytics - Analyze 100% of interactions to uncover insights. ✔ Automated Workflows - Speed up QA and reduce evaluation times. ✔ Business Intelligence - Make data accessible and cut reporting time. ✔ Integrated Coaching - Engage agents with data-backed coaching. ✔ Learning Management System - Only QA tool with an integrated LMS. ✔ Personalized Dashboards - Custom dashboards to maximize engagement. ✔ Flexible Scorecards - The most flexible scorecard builder on the market.
How to use Scorebuddy?
Visit website for more info
Why Choose Scorebuddy?
Choosing this means getting a smart QA solution that uses AI to handle the boring stuff, so you can focus on what really matters. It helps you catch issues faster, coach your team better, and get deep insights without breaking a sweat.
Scorebuddy Features
Quality Assurance
- ✓Evaluation
- ✓Calibration
- ✓Reports
Engagement
- ✓Feedback
- ✓Dashboards
- ✓Training
Performance
- ✓Integrations
- ✓Compliance
Generative AI
- ✓AI Text Summarization
Pricing
Enterprise
- ✓ Complete Business Suite +
- ✓ Scorebuddy BI
- ✓ CCasS Platform Integration
- ✓ Native Salesforce Integration
- ✓ SSO support (Azure, One Login, Okta and PingID)
- ✓ Peer & Self Scoring
