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Tidio Copilot is a free AI assistant designed to enhance productivity for helpdesk teams. It functions as a Chrome extension that integrates with existing helpdesk platforms such as Zendesk, Intercom, Gorgias, and Gmail. Copilot analyzes conversations across various channels (live chat, email, social media) to generate accurate, on-brand response suggestions, aiming to automate 30% of the support workload. It utilizes a custom knowledge base to ensure factual responses and prevent AI hallucinations. The tool prioritizes enterprise-grade security, leveraging Anthropic's Claude AI with best-in-class data handling, encryption, and GDPR/CCPA compliance.
To use Tidio Copilot, first install the free Chrome extension. Next, create a free Tidio account. Then, add your knowledge base content and FAQs to the system. Finally, use the AI-suggested responses in your helpdesk, with the option to modify or ignore them as needed.
You should pick this if you want a free AI helper that plugs right into your existing helpdesk and cuts down your support workload by a solid 30%. It’s super secure and keeps your responses on point with a custom knowledge base.
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