Vantage Point
Why Choose Vantage Point?
Choose Vantage Point if you run a call center and need workforce management that can handle big agent numbers with accurate forecasting and scheduling. It’s been trusted for decades and works across industries worldwide.
Vantage Point provides workforce management software and services for call centers. Our systems forecast and schedule more than 300,000 agents in over 500 locations.
Vantage Point Introduction
What is Vantage Point?
Pipkins, Inc. is the leading supplier of workforce management software and services to the call center industry. For nearly three decades, Pipkins has created and delivered superior workforce management products for call centers of all sizes with thirteen industry-first applications. Pipkins' systems forecast and schedule more than 300,000 agents in over 500 locations across all industries worldwide. Founded in 1983, Pipkins' early and continuing associations with British Telecom (BT) and AT&T Network Systems United Kingdom helped establish Pipkins at the forefront of the demanding operator services industry. In 1993 Pipkins reengineered its product line to meet the business needs of the rapidly expanding US commercial call center market. Pipkins, Inc. offers complete technical and human resources in the areas of new product development, technical support, sales, customer service, and training.
How to use Vantage Point?
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Why Choose Vantage Point?
Choose Vantage Point if you run a call center and need workforce management that can handle big agent numbers with accurate forecasting and scheduling. It’s been trusted for decades and works across industries worldwide.
Vantage Point Features
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