ViaDialog
Why Choose ViaDialog?
Go for this if you want a solid, AI-powered customer interaction management system that handles omnichannel flows and automates tasks. It’s reliable, highly available, and helps contact centers grow without big investments.
ViaDialog creates innovative solutions to manage and automate customer interactions. With a recognized expertise in omnichannel flow management and a strong competence in AI technologies for customer interactions management, our ViaFlow and ViaSpeech platforms are well known in the industry. Being a telco, a software house and hosting its own infras, ViaDialog offers a true one-stop shop to its customers. Certified ISO22301 by AFNOR since 2018, ViaDialog sets Very High Availability at the heart of its strategy. Our cloud & on premises solutions allow customer relationship centers to grow rapidly and without costly investments on all digital communication channels. For more information visit: www.diabolocom.com
ViaDialog Introduction
What is ViaDialog?
ViaDialog développe des solutions innovantes pour gérer et automatiser les interactions clients. Avec une expertise reconnue dans la gestion des flux omnicanaux et une forte compétence sur les technologies d’IA pour la relation client, nos plateformes ViaFlow et ViaSpeech sont des références dans l’industrie. ViaFlow permet : - Le traitement des demandes au sein de boîtes dédiées recueillant toutes les informations du client ; - L'exécution des actions commerciales au sein de widgets interactifs ; - Un CTI intégré avec une fiche client éditable avec des informations personnalisées ; - La mise en pause ou le transfert d'appels (manuel ou via l'annuaire). - Appels sortants : Directement depuis la fiche client, en composant un numéro manuellement, avec numérotation automatique dans le cadre de campagnes d'appels sortants ; - Un post-codage de l'appel pour une analyse approfondie des conversations entre l'agent et le client. Opérateur télécom, éditeur et hébergeur, ViaDialog propose un véritable guichet unique à ses clients. Certifiée ISO22301 par l’AFNOR depuis 2018, ViaDialog place la Très Haute Disponibilité au cœur de sa stratégie. Nos solutions cloud et on premise permettent aux centres de relation client de croître rapidement et sans investissements couteux sur l’ensemble des canaux digitaux. Pour plus d'informations : www.viadialog.com ———— ViaDialog creates innovative solutions to manage and automate customer interactions. With a recognized expertise in omnichannel flow management and a strong competence in AI technologies for customer interactions management, our ViaFlow and ViaSpeech platforms are well known in the industry. ViaFlow allows : - The processing of requests within dedicated cases collecting all customer information; - The execution of the business actions within interactive widgets; - An integrated CTI with editable customer record with personalized information; -Pause or transfer calls (manual or via directory) - Outgoing calls: Directly from the customer record, by dialing a number manually, with automatic dialing in the context of outbound campaigns; - A post coding of the call for an in-depth analysis of the conversations between the agent and the customer. Being a telco, a software house and hosting its own infras, ViaDialog offers a true one-stop shop to its customers. Certified ISO22301 by AFNOR since 2018, ViaDialog sets Very High Availability at the heart of its strategy. Our cloud & on premises solutions allow customer relationship centers to grow rapidly and without costly investments on all digital communication channels. For more information visit: www.viadialog.com
How to use ViaDialog?
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