VQ Online
VQ Online™ was developed over the last 20 years working with some of N.A.’s leading brands and the contact centers who support them. VQ Online™ streamlines t...
Why Choose VQ Online?
You should pick this if you want to seriously up your quality assurance game across multiple channels without the headache. It’s perfect for big centers or small ones tired of spreadsheets, plus it’s got AI features that actually help save time and boost results.
VQ Online™ was developed over the last 20 years working with some of N.A.’s leading brands and the contact centers who support them. VQ Online™ streamlines the QA process across channels and functions to maximize the insight gathered to drive even greater results ... and free up valuable QA analysts’ time.VQ Online™ is great for: (1) Large, multi-site, multi-channel centers or BPOs with internal and/or external QA functions that want to expand and/or consolidate QA results across all channels/sites OR need a system for managing the QA process AND (2) Small, single-site centers that are currently using spreadsheets or other rudimentary scoring systems and recognize they need more. Unlike other offerings that are bundled with recording software, VQ Online is truly multi-channel, easily supporting Call, Email, Chat, and Back Office functions. VQ Online is hosted in a highly secure SOC Type II compliant environment.
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VQ Online Introduction
What is VQ Online?
VQ Online™ was developed over the last 20 years working with some of N.A.’s leading brands and the contact centers who support them. VQ Online™ streamlines the QA process across channels and functions to maximize the insight gathered to drive even greater results ... and free up valuable QA analysts’ time. VQ Online™ is great for: (1) Large, multi-site, multi-channel centers with internal and/or external QA functions that want to expand and/or consolidate QA results across all channels/sites OR need a system for managing the QA process AND (2) Small, single-site centers that are currently using spreadsheets or other rudimentary scoring systems and recognize they need more. Unlike other offerings that are bundled with recording software, VQ Online is truly multi-channel, easily supporting Call, Email, Chat, and Back Office functions. VQ Online is hosted in a highly secure SOC Type II compliant environment. Flat rate pricing of $2500 USD /month means you pay no individual user fees or volume restrictions.
How to use VQ Online?
Visit website for more info
Why Choose VQ Online?
You should pick this if you want to seriously up your quality assurance game across multiple channels without the headache. It’s perfect for big centers or small ones tired of spreadsheets, plus it’s got AI features that actually help save time and boost results.
VQ Online Features
Quality Assurance
- ✓Evaluation
- ✓Calibration
- ✓Reports
Engagement
- ✓Feedback
- ✓Dashboards
- ✓Training
Performance
- ✓Integrations
- ✓Compliance
Generative AI
- ✓AI Text Generation
- ✓AI Text Summarization
Pricing
Starter
A reliable QA system to get you started
- ✓ Unlimited number of agents
- ✓ Unlimited number of evaluations
- ✓ 1 Program with 4 channels (each with different scorecards)
- ✓ Unlimited historical data storage
Advanced
A supercharged QA system for those with multiple business units, clients, locations, and more