Xima CCaaS
Xima CCaaS is a cloud-based contact center management software that provides real-time insights into all the interactions that occur within a contact center. Xima CCaaS offers an intuitive interface that enables managers to easily track and monitor call volume, wait times, and agent performance. It also provides actionable data that can help managers make informed decisions to improve the efficiency and effectiveness of your contact center, all at a fraction the cost of the larger competitors.
Xima CCaaS Introduction
What is Xima CCaaS?
Xima CCaaS is a cloud-based contact center management software that provides real-time insights into all the interactions that occur within a contact center. Xima CCaaS offers an intuitive interface that enables managers to easily track and monitor call volume, wait times, and agent performance. It also provides actionable data that can help managers make informed decisions to improve the efficiency and effectiveness of your contact center, all at a fraction the cost of the larger competitors.
How to use Xima CCaaS?
Visit website for more info
Why Choose Xima CCaaS?
Xima CCaaS is a smart pick if you want a cloud contact center tool that gives real-time insights and helps you manage calls, agents, and queues easily. Plus, it’s affordable compared to the big players, so you get great value without breaking the bank.
Xima CCaaS Features
Functions
- ✓Session Routing
- ✓Session Queuing
Administrative
- ✓Administrator Access
- ✓Reporting & Dashboards
- ✓Call Recording
- ✓Reporting & Dashboards
Platform
- ✓Omnichannel
- ✓Mobile Access
- ✓Queue Management
- ✓Call Routing
- ✓Call Back
- ✓IVR
- ✓Automatic Call Distribution
Workforce Management
- ✓Call Monitoring
- ✓Performance Evaluation
Pricing
Pricing information not available
