ZIWO
Ziwo is a cloud based contact center software developed by Aswat Telecom, a company based in the Middle East, operated by a multicultural team, offering an efficient and reliable contact center solution since 2010, with a numerous local and international clientele.
ZIWO Introduction
What is ZIWO?
Cloud Contact Center Software deployed instantly. Omnichannel Platform : WhatsApp. Voice. SMS Available on Desktop.Mobile.Web Full API based. CRM plugins. Connect real or virtual agents. Virtual phone numbers in any country.
How to use ZIWO?
Visit website for more info
Why Choose ZIWO?
Choose this if you need a cloud-based contact center that’s flexible and packed with features like omnichannel support, API integrations, and real-time analytics. Ziwo’s been trusted since 2010 and works great for businesses wanting reliable customer communication.
ZIWO Features
Channels
- ✓Voice
- ✓Social
- ✓Web Chat
Functions
- ✓Session Routing
- ✓Session Queuing
- ✓Concurrent Calling
- ✓Speech Analytics
- ✓Auto Dialer
- ✓IVR
- ✓Inbound Screen Pop
- ✓Persistent Data
Administrative
- ✓Administrator Access
- ✓Reporting & Dashboards
- ✓Session Recording
Pricing
Cloud Business Phone System
Minimum of 3 users. Ideal for non-customer facing teams or receptionists
- ✓ Cloud PBX
- ✓ Standard IVR
- ✓ Inbound Roaming Agent
Cloud Contact Center
Ideal for Call Center Voice-SMS-WhatsApp
- ✓ Cloud PBX
- ✓ Customer IVR
- ✓ ACD
- ✓ Call Recordings
- ✓ Call Whispering
- ✓ Agent Status
- ✓ Agent Attendance Time
- ✓ Sentiment Analysis
Enterprise
100+ users or need custom features? Additional Options to meet your complete business needs
