Zoho Voice
Why Choose Zoho Voice?
Zoho Voice scales well for call centers. Syncs data w/ other Zoho apps which makes workflow smoother and data access real-time.
Zoho Voice is a cloud base contact center solution that helps you with wider & deeper call scaling options, a secure and seamless way to handle your calls, streamline your call traffic, and sync your data in real-time to access it with other integrated Zoho apps, and lastly, to get insights on your team’s performance while efficiently managing your workforce.
Zoho Voice Introduction
What is Zoho Voice?
Zoho Voice is a cloud base contact center solution that helps you with wider & deeper call scaling options, a secure and seamless way to handle your calls, streamline your call traffic, and sync your data in real-time to access it with other integrated Zoho apps, and lastly, to get insights on your team’s performance while efficiently managing your workforce.
How to use Zoho Voice?
Visit website for more info
Why Choose Zoho Voice?
Zoho Voice scales well for call centers. Syncs data w/ other Zoho apps which makes workflow smoother and data access real-time.
Zoho Voice Features
Channels
- ✓Voice
- ✓Social
- ✓Web Chat
- ✓Mobile SMS
Functions
- ✓Session Routing
- ✓Session Queuing
- ✓Concurrent Calling
- ✓Speech Analytics
- ✓Auto Dialer
- ✓IVR
- ✓Inbound Screen Pop
- ✓Persistent Data
Administrative
- ✓Session Summary Notes
- ✓Reporting & Dashboards
Pricing
Pricing information not available
About Zoho Voice
What Is Zoho Voice?
Zoho Voice is a cloud base contact center solution that helps you with wider & deeper call scaling options, a secure and seamless way to handle your calls, streamline your call traffic, and sync your data in real-time to access it with other integrated Zoho apps, and lastly, to get insights on your team’s performance while efficiently managing your workforce.
Key Features
- Voice
- Social
- Web Chat
- Mobile SMS
- Session Routing
- Session Queuing
- Concurrent Calling
Best For
- Teams evaluating Contact Center Software solutions
- Business workflows
- Call workflows
- Call quality workflows
- Connectivity workflows
Category Context
Zoho Voice is listed under Contact Center Software on AI-U and can be compared against other products in the same category for use case fit, feature coverage, and pricing model.