Talkdesk
Why Choose Talkdesk?
Esta es una buena opción si desea una solución de centro de contacto fácil de usar y que pueda escalar con sus necesidades, aunque no se enumeren características detalladas aquí. Talkdesk se enfoca en mejorar las interacciones con clientes y la productividad de los agentes.
World's Leading Cloud Call Center Software. Talkdesk® is a global cloud contact center leader for customer-obsessed companies. We believe that better customer experiences start with AI. Our automation-first customer experience solutions optimize our customers’ most critical customer service processes. Our speed of innovation, deep vertical expertise, and global footprint reflect our commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,800 innovative companies around the world, including Acxiom, Fujitsu, Hunter Douglas, IBM, Trivago, Tuft & Needle, YMCA, and 2U partner with Talkdesk to deliver a better way to great customer experience.How do you position yourself against your competitors?Only Talkdesk helps enterprises innovate better CX with automation-first solutions that leverage AI to optimize their most critical customer service processes. Through a purpose-built platform, Talkdesk helps enterprises deliver a holistic customer experience journey that is unified and seamless. Our speed of innovation and global footprint reflect our commitment to ensure organizations everywhere can deliver better customer experiences — across any industry and through any channel — with unprecedented speed, agility, scale, and security.
Talkdesk Introducción
¿Qué es Talkdesk?
Talkdesk® is a global cloud contact center leader for customer-obsessed companies. We believe that better customer experiences start with AI. Our automation-first customer experience solutions optimize our customers’ most critical customer service processes. Our speed of innovation, deep vertical expertise, and global footprint reflect our commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies around the world, including Acxiom, Fujitsu, Hunter Douglas, IBM, Trivago, Tuft & Needle, YMCA, and 2U partner with Talkdesk to deliver a better way to great customer experience. Talkdesk offers Talkdesk CX Cloud, Talkdesk Industry Experience Clouds, and Talkdesk Phone all on one platform for an integrated holistic customer experience journey that is unified and seamless. Talkdesk CX Cloud™ combines enterprise scale with consumer simplicity, delivering unprecedented advantages of speed, agility, reliability, and security. Along with our flagship CX Cloud, we offer Talkdesk industry Experience CloudsTM which are purpose-built to meet the needs of vertical sectors to improve CX and generate industry-specific business outcomes. We offer the first and only business phone system natively built on a leading cloud contact center platform, which reduces costs and provides a better way for hybrid workforces to deliver great customer experiences.
Cómo usar Talkdesk?
Talkdesk can be evaluated alongside other Software para centro de contacto products on AI-U. Review its core use cases, compare pricing and feature coverage, then use the product website link when you are ready to test it in your own workflow.
¿Por qué elegir Talkdesk?
Esta es una buena opción si desea una solución de centro de contacto fácil de usar y que pueda escalar con sus necesidades, aunque no se enumeren características detalladas aquí. Talkdesk se enfoca en mejorar las interacciones con clientes y la productividad de los agentes.
Talkdesk Características
Channels
- ✓Voice
Functions
- ✓Session Routing
- ✓Session Queuing
- ✓Concurrent Calling
- ✓Speech Analytics
- ✓Auto Dialer
- ✓IVR
- ✓Inbound Screen Pop
- ✓Persistent Data
Administrative
- ✓Session Summary Notes
- ✓Administrator Access
- ✓Reporting & Dashboards
- ✓Session Recording
- ✓Agent Scheduling and Assignment
Precios
CX Cloud Digital Essentials
Add the power of digital customer engagement to your Talkdesk contact center including chat, email, SMS, social channels, and more.
- ✓ Digital Engagement, Studio & Routing, Connections, API Access, Real-time Dashboards, and more.
CX Cloud Essentials
Gain the essential capabilities to get your hybrid contact center servicing customers including routing, voice engagement, dashboards, reports, APIs, and more.
- ✓ Voice Engagement, Studio & Routing, Studio Functions, Real-time Dashboards, Business Intelligence, and more.
CX Cloud Elevate
Elevate your contact center experience with digital customer engagement, automated notifications, quality management, and actionable customer feedback.
- ✓ Everything in Essentials plus, Digital Engagement, Quality Management, Screen Recording, Feedback, and Automated Notifications.
CX Cloud Elite
Develop Elite team performance, turn insights into results, mitigate risks of a distributed workforce, & choose from one of four add-ons.
- ✓ Everything in Elevate plus, Custom Reporting with Live & Explore, Performance Management, and the choice to pick 1 add-on from: Workforce Management, Customer Experience Analytics, or Proactive Outbound Engagement.
Experience Cloud
Purpose-built with integrations, flows, and AI that meet specific vertical needs.
- ✓ Talkdesk Financial Services Experience Cloud
- ✓ Talkdesk Healthcare Experience Cloud
- ✓ Talkdesk Retail Experience Cloud
About Talkdesk
What Is Talkdesk?
Talkdesk® is a global cloud contact center leader for customer-obsessed companies. We believe that better customer experiences start with AI. Our automation-first customer experience solutions optimize our customers’ most critical customer service processes. Our speed of innovation, deep vertical expertise, and global footprint reflect our commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies around the world, including Acxiom, Fujitsu, Hunter Douglas, IBM, Trivago, Tuft & Needle, YMCA, and 2U partner with Talkdesk to deliver a better way to great customer experience. Talkdesk offers Talkdesk CX Cloud, Talkdesk Industry Experience Clouds, and Talkdesk Phone all on one platform for an integrated holistic customer experience journey that is unified and seamless. Talkdesk CX Cloud™ combines enterprise scale with consumer simplicity, delivering unprecedented advantages of speed, agility, reliability, and security. Along with our flagship CX Cloud, we offer Talkdesk industry Experience CloudsTM which are purpose-built to meet the needs of vertical sectors to improve CX and generate industry-specific business outcomes. We offer the first and only business phone system natively built on a leading cloud contact center platform, which reduces costs and provides a better way for hybrid workforces to deliver great customer experiences.
Key Features
- Voice
- Session Routing
- Session Queuing
- Concurrent Calling
- Speech Analytics
- Auto Dialer
- IVR
Best For
- Teams evaluating Software para centro de contacto solutions
- Agentes workflows
- Llamadas workflows
- Servicio al cliente workflows
- Informes personalizados workflows
Category Context
Talkdesk is listed under Software para centro de contacto on AI-U and can be compared against other products in the same category for use case fit, feature coverage, and pricing model.
Pricing Summary
- CX Cloud Digital Essentials: $85.00 1 Per user, Per month — Add the power of digital customer engagement to your Talkdesk contact center including chat, email, SMS, social channels, and more.
- CX Cloud Essentials: $85.00 1 Per user, Per month — Gain the essential capabilities to get your hybrid contact center servicing customers including routing, voice engagement, dashboards, reports, APIs, and more.
- CX Cloud Elevate: $115.00 1 Per user, Per month — Elevate your contact center experience with digital customer engagement, automated notifications, quality management, and actionable customer feedback.
Alternatives
- Genesys Cloud CX — La plataforma Genesys Cloud CX™ es confiable para miles de empresas pequeñas, medianas y grandes y reconocida mundialmente como un software
- Five9
- NICE CXone — NICE CXone Mpower automates end-to-end customer service—enabling organizations to boost satisfaction and efficiency while reducing costs at
Official Source
Official website: https://www.talkdesk.com/call-center-software-features/