NICE CXone
Why Choose NICE CXone?
Aucun détail fourni pour expliquer pourquoi choisir celui-ci.
NICE CXone Mpower automates end-to-end customer service—enabling organizations to boost satisfaction and efficiency while reducing costs at unprecedented scale. Move beyond traditional inbound customer service and into proactive AI-powered customer experiences. As the ultimate AI hyper-platform, CXone Mpower seamlessly orchestrates workflows, agents, and knowledge across every CX touchpoint. Connect front- and back-office workflows. Optimize enterprise-wide knowledge. Increase productivity with AI agents and augmented human agents. Unlike traditional CCaaS and inflexible point-solutions, CXone Mpower provides the most comprehensive applications portfolio, an open framework for integration, and Enlighten—CX-specific AI trained on the industry’s largest labeled and validated CX dataset — for organizations to design, build and operate every element of customer service.How do you position yourself against your competitors?CXone Mpower offers the industry's most complete set of capabilities for contact center as a service and workforce engagement, plus 1,000+ AI models all natively integrated into one, robust, scalable, and secure platform, serving organizations of all sizes.CXone Mpower is a highly composable and customizable platform with over 400 RESTful APIs, robust SDKs, a development center, DEVone partner program, and the CXexchange marketplace. Our CRM integrations are industry-leading.As a carrier, NICE offers native telephony services and is the only CCaaS provider to offer a MOS guarantee.
NICE CXone Introduction
Qu'est-ce que c'est NICE CXone?
With NICE, it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone Mpower, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
Comment utiliser NICE CXone?
NICE CXone can be evaluated alongside other Logiciel de centre de contact products on AI-U. Review its core use cases, compare pricing and feature coverage, then use the product website link when you are ready to test it in your own workflow.
Pourquoi choisir NICE CXone?
Aucun détail fourni pour expliquer pourquoi choisir celui-ci.
NICE CXone Caractéristiques
Channels
- ✓Voice
- ✓Web Chat
Functions
- ✓Session Routing
- ✓Session Queuing
- ✓Concurrent Calling
- ✓Speech Analytics
- ✓Auto Dialer
- ✓IVR
- ✓Inbound Screen Pop
- ✓Persistent Data
Administrative
- ✓Session Summary Notes
- ✓Administrator Access
- ✓Reporting & Dashboards
- ✓Session Recording
- ✓Agent Scheduling and Assignment
Prix
CXone Mpower Digital Agent
Digital first package supports 30+ digital channels
- ✓ Common data sets and models
- ✓ Unified administration and user interface
- ✓ Digital Agent routing for 30+ channels
- ✓ Dedicated agent and supervisor workspace
- ✓ Prebuilt data visualization dashboard and reports
- ✓ Digital recording and storage
CXone Mpower Voice Agent
Support voice calls for live agents and self-service
- ✓ CXone multi-tenant cloud, open platform, common data sets and models
- ✓ Unified administration and user interface