Talkdesk
Why Choose Talkdesk?
C'est un bon choix si vous voulez une solution de centre de contact facile à utiliser et pouvant évoluer avec vos besoins, bien que les fonctionnalités détaillées ne soient pas listées ici. Talkdesk se concentre sur l'amélioration des interactions clients et la productivité des agents.
World's Leading Cloud Call Center Software. Talkdesk® is a global cloud contact center leader for customer-obsessed companies. We believe that better customer experiences start with AI. Our automation-first customer experience solutions optimize our customers’ most critical customer service processes. Our speed of innovation, deep vertical expertise, and global footprint reflect our commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,800 innovative companies around the world, including Acxiom, Fujitsu, Hunter Douglas, IBM, Trivago, Tuft & Needle, YMCA, and 2U partner with Talkdesk to deliver a better way to great customer experience.How do you position yourself against your competitors?Only Talkdesk helps enterprises innovate better CX with automation-first solutions that leverage AI to optimize their most critical customer service processes. Through a purpose-built platform, Talkdesk helps enterprises deliver a holistic customer experience journey that is unified and seamless. Our speed of innovation and global footprint reflect our commitment to ensure organizations everywhere can deliver better customer experiences — across any industry and through any channel — with unprecedented speed, agility, scale, and security.
Talkdesk Introduction
Qu'est-ce que c'est Talkdesk?
Talkdesk® is a global cloud contact center leader for customer-obsessed companies. We believe that better customer experiences start with AI. Our automation-first customer experience solutions optimize our customers’ most critical customer service processes. Our speed of innovation, deep vertical expertise, and global footprint reflect our commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies around the world, including Acxiom, Fujitsu, Hunter Douglas, IBM, Trivago, Tuft & Needle, YMCA, and 2U partner with Talkdesk to deliver a better way to great customer experience. Talkdesk offers Talkdesk CX Cloud, Talkdesk Industry Experience Clouds, and Talkdesk Phone all on one platform for an integrated holistic customer experience journey that is unified and seamless. Talkdesk CX Cloud™ combines enterprise scale with consumer simplicity, delivering unprecedented advantages of speed, agility, reliability, and security. Along with our flagship CX Cloud, we offer Talkdesk industry Experience CloudsTM which are purpose-built to meet the needs of vertical sectors to improve CX and generate industry-specific business outcomes. We offer the first and only business phone system natively built on a leading cloud contact center platform, which reduces costs and provides a better way for hybrid workforces to deliver great customer experiences.
Comment utiliser Talkdesk?
Talkdesk can be evaluated alongside other Logiciel de centre de contact products on AI-U. Review its core use cases, compare pricing and feature coverage, then use the product website link when you are ready to test it in your own workflow.
Pourquoi choisir Talkdesk?
C'est un bon choix si vous voulez une solution de centre de contact facile à utiliser et pouvant évoluer avec vos besoins, bien que les fonctionnalités détaillées ne soient pas listées ici. Talkdesk se concentre sur l'amélioration des interactions clients et la productivité des agents.
Talkdesk Caractéristiques
Channels
- ✓Voice
Functions
- ✓Session Routing
- ✓Session Queuing
- ✓Concurrent Calling
- ✓Speech Analytics
- ✓Auto Dialer
- ✓IVR
- ✓Inbound Screen Pop
- ✓Persistent Data
Administrative
- ✓Session Summary Notes
- ✓Administrator Access
- ✓Reporting & Dashboards
- ✓Session Recording
- ✓Agent Scheduling and Assignment