Freshdesk
Why Choose Freshdesk?
Choosing this is smart if you want a customer support software that’s easy to set up and helps you manage tickets efficiently. Freshdesk offers a clean interface and useful automation features that save your support team time and keep customers happy without much hassle.
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.How do you position yourself against your competitors?Freshdesk has been at the forefront of innovating customer engagement for over a decade.Our products by design have helped over 60,000 companies across the globe provide exceptional customer service. Freshdesk offers a unique blend of features required for businesses of all sizes, across industries to seamlessly deliver exceptional customer service. The rich features including multi-channel ticketing, intuitive customer portals, native AI enhanced with GPT, workflow automations, effortless collaboration, advanced agent routing, advanced reporting and analytics, field service management, and a rich knowledge base help you provide highly personalized support to your customers. Freshdesk is highly extensible, with access to over 1500 marketplace apps that solve critical business problems.
Freshdesk 紹介
とは何か Freshdesk?
Freshdesk (a product of Freshworks Inc.) helps businesses delight their customers effortlessly with modern and intuitive software for customer support. Freshdesk converts requests coming in via email, web, phone, chat, messaging, and social into tickets, and unifies ticket resolution across channels. Additionally, strong automation and AI capabilities like automating ticket assignment, prioritizing tickets, agent assist, and even sending out canned responses, help streamline the support process. Freshdesk also enhances team collaboration, integrates with a range of third-party tools, offers predictive support capabilities, and field service management. The reporting and analytics features provide insights needed to grow the business.
使い方 Freshdesk?
Freshdesk can be evaluated alongside other ヘルプデスクソフトウェア products on AI-U. Review its core use cases, compare pricing and feature coverage, then use the product website link when you are ready to test it in your own workflow.
選ぶ理由 Freshdesk?
Choosing this is smart if you want a customer support software that’s easy to set up and helps you manage tickets efficiently. Freshdesk offers a clean interface and useful automation features that save your support team time and keep customers happy without much hassle.
Freshdesk 特徴
Platform
- ✓Customization
- ✓User, Role, and Access Management
- ✓Reporting
- ✓Dashboards
Ticket and Case Management
- ✓Ticket Creation User Experience
- ✓Ticket Response User Experience
- ✓Workflow
- ✓Automated Response
- ✓SLA Management
- ✓Attachments/Screencasts
- ✓Ticket Collaboration
- ✓Customer/Contact Database
Communication Channels
- ✓Customer Portal
- ✓Email to Case
Internal Use
- ✓Customization
価格
FREE
Free forever plan
- ✓ Upto 2 agents
- ✓ Knowledge base
- ✓ Team collaboration
- ✓ Knowledge base
- ✓ Ticket trend report
- ✓ Ticket Dispatch
- ✓ Social Ticketing
- ✓ Data Center Location
- ✓ Email ticketing
Growth
Everything in FREE plus
- ✓ Automations
- ✓ SLA & Business Hour
- ✓ Agent Collision
- ✓ Apps
- ✓ Helpdesk In - Depth
- ✓ Custom Email Server
- ✓ Custom Ticket Views
- ✓ Ticket Fields & Status
- ✓ Custom Fields
- ✓ Custom SSL
Pro
Everything in Growth plus
- ✓ Multi-Product
- ✓ Custom roles
- ✓ Team Dashboards
- ✓ Customer Segments
- ✓ Multiple SLAs and timezones
- ✓ Next Response SLA
- ✓ Shared ownership
- ✓ Extendable API Limits
- ✓ Knowledge Base Versioning
- ✓ Custom Apps
Enterprise
Everything in Pro plus
- ✓ Sandbox
- ✓ Skill-based ticket assignment
- ✓ Audit Log
- ✓ Data center location
- ✓ HIPAA complaince
- ✓ Knowledge Base Approval Workflow
- ✓ Email Bot
- ✓ Auto Triage
- ✓ Social Signals
- ✓ Agent Assist Bot
- ✓ RPA Connectors
About Freshdesk
What Is Freshdesk?
Freshdesk (a product of Freshworks Inc.) helps businesses delight their customers effortlessly with modern and intuitive software for customer support. Freshdesk converts requests coming in via email, web, phone, chat, messaging, and social into tickets, and unifies ticket resolution across channels. Additionally, strong automation and AI capabilities like automating ticket assignment, prioritizing tickets, agent assist, and even sending out canned responses, help streamline the support process. Freshdesk also enhances team collaboration, integrates with a range of third-party tools, offers predictive support capabilities, and field service management. The reporting and analytics features provide insights needed to grow the business.
Key Features
- Customization
- User, Role, and Access Management
- Reporting
- Dashboards
- Ticket Creation User Experience
- Ticket Response User Experience
- Workflow
- Automated Response
Best For
- Teams evaluating ヘルプデスクソフトウェア solutions
- 自動化機能 workflows
- カスタマーサービス workflows
- カスタマーサポート workflows
- 簡単 workflows
Category Context
Freshdesk is listed under ヘルプデスクソフトウェア on AI-U and can be compared against other products in the same category for use case fit, feature coverage, and pricing model.
Pricing Summary
- FREE: $0.00 Per Month — Free forever plan
- Growth: $15.00 Per Month — Everything in FREE plus
- Pro: $49.00 — Everything in Growth plus
Alternatives
- Zendesk Support Suite — メール、ソーシャルメディア、音声、携帯電話でのカスタマーサポートを提供し、完全なデータレポート、TRUSTe認証、90以上の統合を備えています。競合他社に対してどのようにポジショニングしますか？Zendeskの摩擦のないオムニチャネルエージェントワークスペースはエージェントの生産
- Salesforce Service Cloud — Salesforceプラットフォーム上で、顧客の360度ビュー、エンタープライズグレードのナレッジベース、エージェント生産性ツール、サービス契約・権利、分析を提供し、卓越したカスタマーサービスを実現します。
- Front — Frontは共有受信箱（contact@、team@、jobs@など）の問題を解消し、メールでのコラボレーションを導入します。
Official Source
Official website: https://www.freshworks.com/freshdesk/
Freshdesk タグ
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