Abstrakt Software
Abstrakt provides real-time call guidance and automated QA software that helps contact centers ensure compliance and mitigate risk. Abstrakt utilizes automated playbooks and real-time recommended responses to ensure your agents always say the right thing on calls. Plus with real-time call scoring within seconds after the call, Abstrakt decreases the need for manual QA.
Abstrakt Software Introduction
What is Abstrakt Software?
Abstrakt is a real-time call guidance software that helps your team get it right the first time by ensuring compliance, reducing risk, and guiding agents on every call. Remove uncertainty on calls and give your agents the power of real-time.
How to use Abstrakt Software?
Visit website for more info
Why Choose Abstrakt Software?
Choose this if you want real-time call guidance that helps your contact center agents stay compliant and reduce risk. It’s great for cutting down manual QA with automated scoring and playbooks that keep your team on point every call.
Abstrakt Software Features
Training
- ✓Knowledge Base
- ✓Coaching Materials
- ✓Playbook Creation
Feedback
- ✓Scorecard
- ✓Coaching Card
- ✓Leaderboard
- ✓Real-Time Updates
- ✓Notifications
Call Analytics
- ✓Call Recording
- ✓Machine Learning
- ✓Call Analysis
Agent Performance Management
- ✓Customer Scoring
- ✓Speech-to-Text
- ✓Artificial Intelligence
Quality Assurance
- ✓Reports
Pricing
Pricing information not available
