Anywhere365
Anywhere365 is the largest Contact Center and Dialogue Management platform native to Skype for Business and Lync. With over 400 global customers in 35 countries, including 26 members of the Fortune Global 500, Anywhere365 provides mission critical contact centre, Reception Attendant and dialogue management capabilities for companies across all market sectors.
Anywhere365 Introduction
What is Anywhere365?
What if you could reduce a significant percentage of your unnecessary customer dialogues and gain 65% more productivity in your contact center? With Anywhere365 you can leverage your existing Microsoft investments to skyrocket your customer experience, streamline contact center operations and reduce your IT costs. Anywhere365 has become the leading CPaaS solution, native to Microsoft Teams. Engage your customers effortlessly across any communications channels, from any device, location and any time. While AI voice bots and chat bots handle all routine requests, human agents work on more complex dialogues. The context of the dialogue always moves with the customer, ensuring first contact resolution of their issues. Agents don’t have to switch between different point solutions, which will result in faster call handling, saving costly time and over-delivering to the customer’s expectation. That’s why we report on customer dialogue KPIs from initial contact to final resolution across the entire enterprise.
How to use Anywhere365?
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Why Choose Anywhere365?
You should go for this if you want a powerful contact center solution that works seamlessly with Microsoft Teams and Skype for Business. It boosts productivity, cuts down unnecessary customer interactions, and makes sure your agents have all the context they need to solve issues fast.
Anywhere365 Features
Features
Feature information not available.
Pricing
Request Pricing for the Attendant Console for Microsoft Teams
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- ✓ Modern User Interface
- ✓ Customizable Widgets
- ✓ Focus on Productivity
- ✓ Browser-based, Cloud-hosted
Request Pricing for Dialogue Cloud for Microsoft Teams
