BlueSecures.ai

Headquartered in Durham, NC, US., Deskfactors Inc is one of the fastest growing B2B SaaS companies and BlueSecures.ai is the AI led engagement platform which enables businesses to acquire, support and engage customers, patients, suppliers and such other internal & external stakeholders. The platform can be leveraged globally and has differentiated offerings across geographies and industry segments. The company is ISO 27001 certified and the platform is HIPAA compliant. It is available on Appstore, Playstore and as well as the desktop browser mediums. For the US market, the BlueSecures.ai platform is predominantly offered to the healthcare segment as a Practice (Clinic, Hospital, Care Management etc) - Patient engagement platform to enhance care, convenience and cashflows. The offerings include HIPAA compliant encrypted secure messaging & consent led texting ; Document sharing ; Automating Scheduling ; Broadcasting messages and texts to thousands of patients ; Telemedicine ; AI Chatbots for care programs ; Online payments by patients for co.pay, deductibles & co.insurance. Further, the non-healthcare segments (BFSI, Manufacturing, Retail etc) can leverage the platform’s SMS / Texting based broadcasting tools, help-desk groups, AI chatbots, encrypted secure messaging and QR code based customer engagement methods to acquire, support and engage customers. For India, Asia Pac & Middle East market, BlueSecures.ai is offered an interoperable platform across multiple messaging channels (WhatsApp, SMS, Telegram, FB, Instagram and such others) to enable businesses to acquire, support & engage customers. Businesses can use campaign tools to broadcast messages to millions of users. Customer responses from across channels land into help-desk groups of the unified desktop dashboard so that inside sales or customer support teams can respond in real time. The WhatsApp or SMS based chatbots are developed and integrated with the BlueSecures.ai platform. This helps customers browse through information or catalogs and enables them to buy, sell or make payment related transactions. Lastly, when employees use social media applications for work (example - WhatsApp), businesses lose critical data. Businesses can use the platform’s encrypted secure messaging functionality to replace use of such social media applications by the employees. Employees on BlueSecures can send and receive messages with their customers on WhatsApp or such messaging channels. When employees exit data on mobile phone is erased and businesses retain it. The core differentiators of the BlueSecures.ai platform are - 1. Unified platform which can be leveraged globally across geographies & segments 2. Broadcasting tools reach millions of customers or patients across multiple messaging channels 3. Helpdesk groups for sales & customer support enable real time customer responses. 4. Automated chatbots enable customers to perform buy, sell & payment transactions. 5. Unifies incoming and outgoing messages across multiple channels with millions of users. 6. Employees on BlueSecures can message each other& with customers who use WhatsApp/Texts. 7. Businesses can keep an audit trail of all the transactions. 8. When any employee exits, data on the mobile device is erased. 9. Company / business owns the business data of all transactions.