Bright Pattern
Cloud-based contact center softwareHow do you position yourself against your competitors?The heart of Bright Pattern’s Cloud Contact Center software is a powerful omnichannel engine. It was designed for omnichannel interactions across any combination of voice, video, and digital channels:Inbound, Outbound, and IVR for voice and video.Support for all digital channels including Email, Chat, Social, Mobile In-App, and Messaging.Seamless channel switching and escalation.Monitoring, Reporting, and Quality Management consistent across channels.
Bright Pattern Introduction
What is Bright Pattern?
Bright Pattern is the leading AI-powered, omnichannel contact center platform trusted by over 500 customers across 26 countries. Recognized for the fastest deployment time and highest ROI in the industry, Bright Pattern consistently ranks as the #1 contact center platform. Our cloud-native platform offers unparalleled flexibility, allowing deployment in the cloud, on-premises, or in a private cloud environment. All deployments support the latest Workforce Management (WFM) capabilities, AI innovations, and emerging CX features. Bright Pattern's cutting-edge solution empowers businesses of all sizes to deliver exceptional customer experiences through seamless omnichannel communication, advanced AI capabilities, and rapid integration with existing systems. Experience the future of customer engagement at www.brightpattern.com.
How to use Bright Pattern?
Visit website for more info
Why Choose Bright Pattern?
You should choose this if you want a cloud contact center platform that handles voice, chat, email, and more with AI-powered routing and fast deployment, making customer interactions smooth and efficient.
Bright Pattern Features
Channels
- ✓Voice
- ✓Web Chat
- ✓Mobile SMS
Functions
- ✓Session Routing
- ✓Session Queuing
- ✓Concurrent Calling
- ✓Auto Dialer
- ✓IVR
- ✓Inbound Screen Pop
- ✓Persistent Data
Administrative
- ✓Session Summary Notes
- ✓Administrator Access
- ✓Reporting & Dashboards
- ✓Session Recording
Pricing
Enterprise
- ✓ IVR, Skills-based ACD
- ✓ Visual call flow
- ✓ Predictive dialing
- ✓ Recording, grading, surveys
- ✓ Real time supervision, campaigns, wallboards
- ✓ Customizable reporting with delivery automation
- ✓ Results export automation
- ✓ Data capture APIs
- ✓ Softphone for Windows / Mac
- ✓ Pre-built CRM integrations*
- ✓ Dynamic Agent Scripting*
- ✓ Rich web chat, email & SMS
