CustomerGauge
Based on the industry-standard Net Promoter System®, it is a software-as-a-service that automatically measures, understands, and analyses customer sentiment and identifies and grows loyal customers.How do you position yourself against your competitors?For years, B2B companies have had to rely on CX tools oriented for B2C experiences, which fall short of the multi-contact and hierarchical complexities that are the reality of B2B relationships.In a field revolving around B2C CX solutions, CustomerGauge introduced Account Experience™—a B2B approach to CX that enables experience managers to measure and improve the customer experience for each key stakeholder in the account.CustomerGauge’s Account Experience (AX) solution is purpose-built to support the needs of B2B companies seeking to transform and monetize their customer experience.With our Monetized Net Promoter® technology and powerful reporting suite, B2B enterprises can automate survey delivery, route powerful insights, prioritize follow-up, predict churn, and monetize their account base.Learn more about account experience here: https://customergauge.com/account-experience
CustomerGauge Introduction
What is CustomerGauge?
CustomerGauge is a B2B customer experience management platform that enables clients to: - Collect customer feedback from multiple stakeholders in an account - Create custom dashboards for displaying real-time results - Set goals and targets for closing the loop with customers - Segment customer insights by region, product, facility, and more. - and align employees CX-related business initiatives CustomerGauge is also the first and only customer experience management solution that automatically combines customer insights with revenue data. This allows CX managers to: - Identify and prioritize the most impactful customer experience improvements - Forecast the impact of future CX improvements across the customer journey - and report on the ROI of valuable customer experience initiatives
How to use CustomerGauge?
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Why Choose CustomerGauge?
You should choose CustomerGauge if you want a B2B-focused customer experience platform that not only collects feedback but ties it directly to revenue, helping you prioritize what really moves the needle.
CustomerGauge Features
Features
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Pricing
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