Exotel Customer Communication Platform

Name: Exotel Customer Communication Platform
Brand: Exotel
Availability: InStock
Rating: 4.34 (1 reviews)

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Exotel Customer Communication Platform provides a comprehensive CPaaS solution that includes voice and messaging APIs to ensure seamless customer interactions. The platform features voice and video calling, IVR, SMS, email, and push notifications. Exotel's APIs, security features, real-time analytics, and workflow automation enhance customer engagement and streamline operations. Exotel operates under UL-VNO licensing for VoIP telephony services, ensuring compliance as a cloud calling operator. Key features include click-to-call, messaging APIs (SMS, WhatsApp, RCS), voice APIs (WebRTC, in-app calling), voice streaming, IVR call routing, agent dashboard, call analytics and recording, call forwarding, and CRM integration.

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Exotel Customer Communication Platform Introduction

What is Exotel Customer Communication Platform?

Exotel is an advanced customer engagement platform that combines CPaaS, omnichannel contact centers, and Conversational AI, driving over 70 million daily conversations for more than 7,100 businesses across India, Southeast Asia, the Middle East, and Africa. Our platform is designed to foster richer, AI-powered, and contextual interactions, offering businesses unparalleled speed and scale in their communications. Our recent license for end-to-end VoIP telephony services reinforces our position as a fully compliant cloud calling operator, enabling cost-effective, secure communication solutions. The platform breaks down silos in communication by bringing together customer intent, state, and emotional tone to ensure the right message is delivered through the appropriate channel every time. An integral part of Exotel is the Contextual Customer Data Platform, which transforms raw data into personalized customer narratives, providing actionable insights that enhance each conversation. With Exotel, businesses don't just communicate; they connect meaningfully with their customers, building trust, personalization, and empathy into every conversation. This strategic approach allows businesses to listen to their customers, remember each interaction, and continually improve the customer experience.

How to use Exotel Customer Communication Platform?

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Why Choose Exotel Customer Communication Platform?

You should choose this if you want a powerful customer communication platform that covers voice, messaging, and more with strong security and real-time analytics. It’s perfect for businesses wanting to connect deeply with customers through multiple channels and AI-powered insights.