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Loopy
Loopy is an observability platform for customer support operations. It serves as a central hub for data aggregation and analysis, collecting information from various sources, including CRMs, human resource tools, WFM systems, QA platforms, and chatbots. All this data is consolidated in a single location, a CX Ops Data warehouse, to overlay the visibility CX teams need to spot anomalies early, identify pain points, and evaluate changes effectively. Instead of reacting to issues, our observability approach enables proactive enhancements. Our vision is to create a world where customer service is a joyful experience for everyone involved. By arming teams with truth, Loopy allows leaders to focus on fixing the issues causing the problems, bringing clarity to support operations.
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Loopy Introduction
What is Loopy?
Loopy is a Customer Support Observability Platform that unifies your CX Ops Data, detects anomalies, and alerts the right people for timely resolution. Customer support operations, at times, feel like a black box. Teams have to deal with a sea of information juggling disparate software, spreadsheets, big data silos, and manual workflows to meet customer support demands. This results in a significant lack of clarity, which creates confusion. A solution is needed to bring transparency and illuminate the path to more efficient support, and that’s what Loopy’s all about.
How to use Loopy?
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Why Choose Loopy?
You should choose this if you want to turn your customer support data chaos into clear insights. Loopy helps spot issues early and fix them fast, making support less stressful and more effective.
Loopy Features
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