UserTesting
UserTesting’s Human Insight Platform enables companies to see, hear and talk to their customers as they engage with products, apps and messaging. Half of the world’s top 100 brands partner with UserTesting to make more informed decisions based on customer feedback.
UserTesting Introduction
What is UserTesting?
UserTesting helps UX researchers, designers, product teams, and marketers gather actionable insights through research, testing, and feedback. With the world’s largest network of real people, ready to share their perspectives, UserTesting enables organizations to make customer-first decisions at scale. UserTesting equips teams with the tools to understand why customers behave the way they do—transforming insights into impactful decisions. Built on an enterprise-grade AI platform, UserTesting provides fast, high-quality feedback that bridges the gap between what customers expect and the experiences they receive. Teams rely on UserTesting to tackle a wide range of critical business challenges, including: - Audience Insights: Understand your customers’ needs, behaviors, and motivations. - Brand Research: Test and refine brand perceptions. - Competitive Intel: Gather insights to stay ahead of competitors. - Content and Creative Testing: Validate campaigns, messaging, and designs. - Digital and Physical Experiences: Optimize everything from websites and apps to in-person touchpoints. - Innovation: Explore new ideas and ensure they resonate with your audience. - Message Testing: Fine-tune messaging to maximize impact. - Pricing and Packaging: Test strategies to meet customer expectations. - User Insights: Capture in-depth feedback to enhance usability and satisfaction. Why Choose UserTesting? - World-Class Network: Access diverse audiences, including proprietary and partner-sourced participants, for robust feedback. - Powerful Feedback Capabilities: Conduct research and testing through think-aloud, surveys, usability studies, and 1:1 interviews, enabling rapid iteration and real-time decision-making. - Scalable Collaboration: Empower UX, product, design, and marketing teams to integrate customer feedback seamlessly across the development lifecycle. - AI-Enhanced Insights: Analyze and synthesize data quickly, turning customer feedback into actionable strategies. - Trusted by Industry Leaders: With over 3,000 customers, including 75 of the Fortune 100, UserTesting has been transforming customer understanding for more than 15 years. UserTesting makes research, testing, and feedback accessible to every team across the enterprise, ensuring customer-first decisions are made with speed and precision. By uncovering the thoughts, emotions, and motivations behind customer behavior, UserTesting helps organizations move from good to great—creating experiences that inspire loyalty and drive growth.
How to use UserTesting?
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Why Choose UserTesting?
Choose this if you wanna get real, actionable feedback straight from your customers. UserTesting gives you access to a huge network of real people who share their honest thoughts, helping you understand user behavior and improve your products or marketing. It’s perfect for teams that wanna make customer-driven decisions fast and with confidence.
UserTesting Features
User Response Methods
- ✓Survey
- ✓Video Snippets
- ✓Video Interview
- ✓Photo Submission
- ✓Text/Notes
Participant Selection
- ✓Recruitment Pool
Insights
- ✓Analytics
- ✓Collaboration
- ✓Sorting
- ✓Computer Transcription
- ✓Analytics
Feedback Source
- ✓Recruitment Pool
Feedback Management
- ✓Sorting
- ✓Sharing
- ✓Privacy
Pricing
Essentials
Everything needed to get started collecting customer feedback
- ✓ Test builder and template gallery
- ✓ Demographic filters and screener questions
- ✓ Dashboard and metrics
- ✓ Transcripts
- ✓ Integrations with Slack, Jira, and Trello
Advanced
Advanced capabilities for teams building human insights into more decisions
- ✓ Test plan and audience management
- ✓ Live Conversation
- ✓ Interactive path flows and click maps
- ✓ Sentiment analysis
- ✓ Unlimited workspaces
Ultimate
The most comprehensive targeting, analysis and security capabilities for enterprises
- ✓ Card sorting and tree testing
- ✓ Onboard and manage custom audiences
- ✓ Secure prototype testing
- ✓ Smart tags
- ✓ Approval flow
