Verint Workforce Management Professional (formerly Verint Monet)
Cloud Workforce Engagement Solutions is an affordable and easy to use cloud-based call center optimization software solution which includes workforce management, performance management, call recording and quality assurance. Call centers will start improving service levels and reducing center costs without the upfront expenses and IT requirements of traditional workforce software.
Verint Workforce Management Professional (formerly Verint Monet) Introduction
What is Verint Workforce Management Professional (formerly Verint Monet)?
Verint Monet WFO, by Verint Monet is an effective and easy to adopt cloud-based workforce optimization solution that includes workforce management, quality management, performance management and analytics, all in one integrated platform. - Workforce Management – Verint Monet WFM: Create more accurate forecasts, develop more effective call center schedules and increase agent adherence - Workforce Management for Salesforce— Provides an advanced omnichannel WFM solution directly from Salesforce. Agents can access essential workforce management information such as schedules, adherence status, performance status, personal time-off requests, and real-time alerts, all while never leaving their Salesforce screen - Quality Management – Increase productivity, provide better customer service & comply with legal requirements. Evaluate customer interaction identify coaching opportunities and customer experience detractors. - Performance Management – Easily track, analyze and manage agent, group and center performance to optimize customer service. Customers can quickly and easily optimize all aspects of their workforce with one cost effective solution that is easy to implement in 30 to 60 days, delivers rapid payback and is very IT friendly through its secure cloud-based model. Verint Monet has helped many contact centers deliver great customer service and experiences while gaining better insights and cost management.
How to use Verint Workforce Management Professional (formerly Verint Monet)?
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Why Choose Verint Workforce Management Professional (formerly Verint Monet)?
Choose this if you want an easy-to-use cloud workforce optimization tool that covers everything from scheduling to quality management. It’s quick to implement and helps call centers improve service without breaking the bank.
Verint Workforce Management Professional (formerly Verint Monet) Features
Features
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Pricing
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