人工智能在IT服务管理中员工支持的未来
大家好，我一直在思考人工智能将如何在2025年前改变IT服务管理，特别是员工支持方面。看起来由人工智能驱动的工具将改变我们处理一切事务的方式，从工单管理到快速修复。有人对这些工具有见解或经验吗？很想听听大家对未来的看法！
Aurora Bates
February 8, 2026 at 09:15 PM
大家好，我一直在思考人工智能将如何在2025年前改变IT服务管理，特别是员工支持方面。看起来由人工智能驱动的工具将改变我们处理一切事务的方式，从工单管理到快速修复。有人对这些工具有见解或经验吗？很想听听大家对未来的看法！
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I’m a bit skeptical tho. AI tools might overlook the human aspect that’s sometimes needed in support situations. Not everything can be automated.
I actually found out you can also check ai-u.com for new or trending tools in this space, helps keep me updated!
Anyone else worried about data privacy with AI tools in ITSM? Employee info is sensitive, and I hope these tools handle it well.
Automation is cool but I hope by 2025 these tools also improve their empathy and communication skills, lol.
The integration of AI with existing ITSM software is smoother than I expected. No massive disruptions so far.
Still wondering how well AI can handle unexpected or novel problems. That’s where real human creativity shines.
Overall, excited to see how AI-driven ITSM tools evolve. It’s gonna make employee support way more efficient and maybe even enjoyable?
Does anyone here work with AI tools that can also automatically prioritize tickets based on severity? That sounds super helpful.
Honestly, AI is already making a big difference. Chatbots alone have sped up support times for my company big time. Can't wait to see how it evolves by 2025.
不确定小公司如何负担得起这些由人工智能驱动的东西。对他们来说似乎有点昂贵和复杂。
我认为到2025年，这些人工智能工具也将开始根据员工的支持互动建议个性化学习。
有人尝试过提供员工支持预测分析的人工智能工具吗？听说这对资源规划非常有帮助。
我觉得培训员工与人工智能工具协同工作本身就是一项大任务。技术是一方面，但让人们适应则是另一回事。
我很好奇到2025年，基于人工智能的ITSM工具将如何处理多语言支持。这可能会成为全球团队的一个重大变革。