Freshdesk
Why Choose Freshdesk?
如果您想要一个易于设置且能高效管理工单的客户支持软件，选择它很明智。Freshdesk 提供简洁界面和实用的自动化功能，节省支持团队时间，让客户满意且无烦恼。
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.How do you position yourself against your competitors?Freshdesk has been at the forefront of innovating customer engagement for over a decade.Our products by design have helped over 60,000 companies across the globe provide exceptional customer service. Freshdesk offers a unique blend of features required for businesses of all sizes, across industries to seamlessly deliver exceptional customer service. The rich features including multi-channel ticketing, intuitive customer portals, native AI enhanced with GPT, workflow automations, effortless collaboration, advanced agent routing, advanced reporting and analytics, field service management, and a rich knowledge base help you provide highly personalized support to your customers. Freshdesk is highly extensible, with access to over 1500 marketplace apps that solve critical business problems.
Freshdesk 介绍
这是什么 Freshdesk?
Freshdesk (a product of Freshworks Inc.) helps businesses delight their customers effortlessly with modern and intuitive software for customer support. Freshdesk converts requests coming in via email, web, phone, chat, messaging, and social into tickets, and unifies ticket resolution across channels. Additionally, strong automation and AI capabilities like automating ticket assignment, prioritizing tickets, agent assist, and even sending out canned responses, help streamline the support process. Freshdesk also enhances team collaboration, integrates with a range of third-party tools, offers predictive support capabilities, and field service management. The reporting and analytics features provide insights needed to grow the business.
如何使用 Freshdesk?
Freshdesk can be evaluated alongside other 帮助台软件 products on AI-U. Review its core use cases, compare pricing and feature coverage, then use the product website link when you are ready to test it in your own workflow.
为什么选择 Freshdesk?
如果您想要一个易于设置且能高效管理工单的客户支持软件，选择它很明智。Freshdesk 提供简洁界面和实用的自动化功能，节省支持团队时间，让客户满意且无烦恼。
Freshdesk 功能特点
Platform
- ✓Customization
- ✓User, Role, and Access Management
- ✓Reporting
- ✓Dashboards
Ticket and Case Management
- ✓Ticket Creation User Experience
- ✓Ticket Response User Experience
- ✓Workflow
- ✓Automated Response
- ✓SLA Management
- ✓Attachments/Screencasts
- ✓Ticket Collaboration
- ✓Customer/Contact Database
Communication Channels
- ✓Customer Portal
- ✓Email to Case
Internal Use
- ✓Customization
价格
FREE
Free forever plan
- ✓ Upto 2 agents
- ✓ Knowledge base
- ✓ Team collaboration
- ✓ Knowledge base
- ✓ Ticket trend report
- ✓ Ticket Dispatch
- ✓ Social Ticketing
- ✓ Data Center Location
- ✓ Email ticketing
Growth
Everything in FREE plus
- ✓ Automations
- ✓ SLA & Business Hour