LiveAgent
Why Choose LiveAgent?
This might be worth considering if you need a customer support tool, but since details are missing, it’s best to look into what features it offers before deciding.
LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.How do you position yourself against your competitors?- Exceptional free 24/7 customer support- Most reviewed and highest rated help desk for SMB in 2024- 3-in-1: combines all communication channels in 1 affordable package- Available as an on-premise license as well- Competitive, startup-friendly pricing
LiveAgent 介绍
这是什么 LiveAgent?
LiveAgent is a fully-featured Help Desk and live-chat software that helps you bring personalization to your customer interactions with an all-in-one help desk solution. LiveAgent boasts the fastest chat widget on the market and is the most reviewed and #1 rated live chat software for SMB in 2024. Join companies like BMW, Yamaha, Huawei and Oxford University in providing world-class customer service. LiveAgent harnesses the power of an omnichannel universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Personalize your communication by taking advantage of our customer segmentation, automation, built-in CRM, a powerful analytics package as well as our customer knowledge base. Discover over 175+ help desk features and 200+ integrations. Start your free 1-month trial, no credit card required. 200+ Features included: -POP3 accounts -Email piping -Forwarding -Departments -Priorities -Statuses -Tags -Rules -Ticket Routing -Canned/Predefined messages -Email templates -Voice integration -Real-time website monitoring and statistic -Chats -Facebook/Twitter/Instagram/Slack integration -Knowledgebase -Live Suggestions as you type -Feedback and Contact forms -Agent rating, Gamification -Multilingual -Ticket Filters -File sharing and attachments -Chat button templates and much more. LiveAgent for Startups: Startup program is free for the first 6 months for startups that apply. This is an exclusive opportunity for startups to get access to the best customer support software in the market with no upfront costs. After the first 6 months, startups can continue using LiveAgent at a discounted rate.
如何使用 LiveAgent?
LiveAgent can be evaluated alongside other 帮助台软件 products on AI-U. Review its core use cases, compare pricing and feature coverage, then use the product website link when you are ready to test it in your own workflow.
为什么选择 LiveAgent?
This might be worth considering if you need a customer support tool, but since details are missing, it’s best to look into what features it offers before deciding.
LiveAgent 功能特点
Platform
- ✓Customization
- ✓Reporting
- ✓Dashboards
Ticket and Case Management
- ✓Ticket Creation User Experience
- ✓Ticket Response User Experience
- ✓Workflow
- ✓Automated Response
- ✓SLA Management
- ✓Attachments/Screencasts
- ✓Ticket Collaboration
Communication Channels
- ✓Customer Portal
- ✓Email to Case
- ✓Live Chat Support
- ✓Social Media Integration
Internal Use
- ✓Customization
价格
Small
E-mail support - Ticketing, Contact forms, Forum & Knowledge base, iPhone/Android app
- ✓ Unlimited ticket history
- ✓ Unlimited email addresses
- ✓ Advanced reporting
- ✓ Customer portal + forum
- ✓ API + integrations
- ✓ Rules and Time rules
- ✓ Customer Service
- ✓ White Glove Setup
- ✓ Customer mail templates
- ✓ Rules & Time rules
- ✓ Gamification
- ✓ + many more features
Medium
E-mail support - Ticketing, Contact forms, Forum & Knowledge base, iPhone/Android app, Live Chat, Real-time visitors monitoring, Chat invitations, Feedback management
- ✓ Everything in Small plan, plus:
- ✓ Unlimited chat buttons
- ✓ Feedback management
- ✓ Real time visitors monitor
- ✓ Proactive chat invitations
- ✓ Chat satisfaction surveys
- ✓ Social networks*
- ✓ Time tracking*
- ✓ Audit log*
Large
Cloud Call Center E-mail support - Ticketing, Contact forms, Forum & Knowledge base, iPhone/Android app, Live Chat, Real-time visitors monitoring, Chat invitations, Feedback management, Facebook & Twitter, Call center support, Gamification, Branding free
- ✓ Everything in Medium plan, plus:
- ✓ Call center support
- ✓ Video call
- ✓ IVR
- ✓ Call routing and transfers
- ✓ Hardware IP phone
- ✓ Unlimited call recordings
- ✓ All starred services from previous packages are free in this package
- ✓ 1 WhatsApp account
Enterprise
A full-scale business solution with extra support & exclusive services
- ✓ All features from the Large plan
- ✓ Dedicated key account manager
- ✓ Priority support
- ✓ Assisted Whatsapp integration
- ✓ Custom billing setup
- ✓ Scheduled release management
- ✓ Service review call and reports
- ✓ Up to 40 custom roles
- ✓ Multileveled knowledge base
- ✓ Assisted channels integration
Free
Ticket history, email ticketing, live chat, call center support, customer service
- ✓ 7 day ticket history
- ✓ 1 chat button
- ✓ 1 phone number
- ✓ 1 email address
- ✓ Basic reports
- ✓ Customer portal + forum
- ✓ Customer Service
About LiveAgent
What Is LiveAgent?
LiveAgent is a fully-featured Help Desk and live-chat software that helps you bring personalization to your customer interactions with an all-in-one help desk solution. LiveAgent boasts the fastest chat widget on the market and is the most reviewed and #1 rated live chat software for SMB in 2024. Join companies like BMW, Yamaha, Huawei and Oxford University in providing world-class customer service. LiveAgent harnesses the power of an omnichannel universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Personalize your communication by taking advantage of our customer segmentation, automation, built-in CRM, a powerful analytics package as well as our customer knowledge base. Discover over 175+ help desk features and 200+ integrations. Start your free 1-month trial, no credit card required. 200+ Features included: -POP3 accounts -Email piping -Forwarding -Departments -Priorities -Statuses -Tags -Rules -Ticket Routing -Canned/Predefined messages -Email templates -Voice integration -Real-time website monitoring and statistic -Chats -Facebook/Twitter/Instagram/Slack integration -Knowledgebase -Live Suggestions as you type -Feedback and Contact forms -Agent rating, Gamification -Multilingual -Ticket Filters -File sharing and attachments -Chat button templates and much more. LiveAgent for Startups: Startup program is free for the first 6 months for startups that apply. This is an exclusive opportunity for startups to get access to the best customer support software in the market with no upfront costs. After the first 6 months, startups can continue using LiveAgent at a discounted rate.
Key Features
- Customization
- Reporting
- Dashboards
- Ticket Creation User Experience
- Ticket Response User Experience
- Workflow
- Automated Response
- SLA Management
Best For
- Teams evaluating 帮助台软件 solutions
- 聊天功能 workflows
- 聊天支持 workflows
- 客户 workflows
- 沟通渠道 workflows
Category Context
LiveAgent is listed under 帮助台软件 on AI-U and can be compared against other products in the same category for use case fit, feature coverage, and pricing model.
Pricing Summary
- Small: Starting at $15.00 1 agent / Per Month — E-mail support - Ticketing, Contact forms, Forum & Knowledge base, iPhone/Android app
- Medium: $29.00 1 agent / Per Month — E-mail support - Ticketing, Contact forms, Forum & Knowledge base, iPhone/Android app, Live Chat, Real-time visitors monitoring, Chat invitations, Feedback management
- Large: $49.00 1 agent / Per Month — Cloud Call Center E-mail support - Ticketing, Contact forms, Forum & Knowledge base, iPhone/Android app, Live Chat, Real-time visitors monitoring, Chat invitations, Feedback management, Facebook & Twitter, Call center support, Gamification, Branding free
Alternatives
- Zendesk Support Suite — 通过电子邮件、社交媒体、语音和手机提供客户支持，配备完整数据报告、TRUSTe认证和90+集成。您如何在竞争中定位自己？Zendesk无缝的全渠道代理工作区提升代理效率，改善整体客户体验。Support Suite无需购买和集成多种第三方工具，降低总拥有成本，减少复杂性，加快价值
- Intercom
- Freshdesk — Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It en
Official Source
Official website: https://www.liveagent.com/features/
LiveAgent 标签
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