LiveChat
Why Choose LiveChat?
This is a solid pick if you want a live chat tool that helps you connect with customers in real-time, boosting engagement and support without hassle.
Premium live chat and help desk software for business websites. E-commerce and customer service software with built-in ticketing system.How do you position yourself against your competitors?Unlike most of the chat products, LiveChat isn't based on any instant messenger or 3rd party technology - it's been designed specifically for premium customer service.LiveChat comes as a simple tool, made with attention to details and a short learning curve that makes it easy to pick up by new agents. Great usability and dedicated applications for Windows, Mac and mobiles make customer service fun, convenient and efficient – as it is often emphasized in LiveChat reviews.The last, but certainly not least important thing that differentiates LiveChat from all other providers is the outstanding customer service provided by a team of passionate people. We offer 24/7/365 support and don’t mind going the extra mile to prove that LiveChat as a tool might be worth nothing without people behind it giving good example. Customers love our passion and product quality and this is why they choose us over competitors.
社交媒体
LiveChat 介绍
这是什么 LiveChat?
LiveChat is a complete customer service platform with online chat and web analytics capabilities. It’s designed specifically to provide amazing customer service and fuel sales. This all-in-one customer service platform is used by over 38,000 customers in 150 countries. It stands out with its simple and intuitive design, making it easy for both support agents and customers to use it right off the bat. LiveChat allows you to customize communication with customers to meet and exceed their expectations. It focuses on providing seamless service with powerful features that support customer service teams. It can be used on mobile devices, so you can be sure you never lose any leads, even when you’re on the go. Mobile chat can also work in the background, so no matter what you do on your phone, the application will keep inviting prospective visitors and notify you about incoming chats. LiveChat’s chat widget is completely customizable, which makes it look and feel like a natural part of your website. One of the most powerful features in terms of gaining leads is automated greetings, which allow you to offer visitors help before they even reach out to the support team. Automated chat invitations can also be customized based on a customer’s behavior, improving customers' overall experience with the brand. With LiveChat, customer support teams can run multiple chat sessions at the same time. Agents can use a sneak peek to see what customers are typing before they hit the “send” button and use canned responses, which help them to reduce the average handle time and delight customers. To make their service friendly and personalized, agents can use customer details displayed in the sidebar during the conversation. It gives much-needed insights into the most important data about a customer. Agents can tag every chat session, which allows them to later spot popular inquiries and improve their product or service. With LiveChat’s advanced reporting capabilities, support and sales teams can track their performance, spot improvements, boost productivity, and as a result, gain happy customers and enjoy more sales. LiveChat helps to manage customer messages, automate the workflow, and collaborate within teams. It supports chatbots, letting brands build and launch conversational chatbots without coding and stand out with customer service. It also offers a self-knowledge base for fast and effortless self-service. LiveChat provides 200+ powerful integrations that allow businesses to extend the value of their existing tools. It integrates seamlessly with popular CRM solutions, such as Hubspot and Pipedrive, ecommerce services like Shopify and BigCommerce, and messaging apps, such as WhatsApp and Facebook - allowing to synchronize customer data and keep communication in one place easily. It supports payment services, such as PayPal or Stripe, allowing customers to make orders and payments directly from the chat. It works with email services such as Mailchimp, helping to gather and nurture leads after a chat. There are many more integrations available supporting businesses in providing excellent customer service and boosting their sales. The LiveChat team is always ready to assist with anything 24/7/365. LiveChat’s Support Heroes provide the best customer service experience by quickly responding to questions, resolving issues, and providing solutions.
如何使用 LiveChat?
LiveChat can be evaluated alongside other 在线聊天软件 products on AI-U. Review its core use cases, compare pricing and feature coverage, then use the product website link when you are ready to test it in your own workflow.
为什么选择 LiveChat?
This is a solid pick if you want a live chat tool that helps you connect with customers in real-time, boosting engagement and support without hassle.
LiveChat 功能特点
Platform
- ✓Customization
Ticket and Case Management
- ✓Ticket Creation User Experience
- ✓Ticket Response User Experience
- ✓Workflow
- ✓Automated Response
Communication Channels
- ✓Live Chat Support
Communication
- ✓Pop-up Chat
- ✓Notifications
- ✓In-App Messaging
Internal Use
- ✓Customization
- ✓Conversation Archiving
- ✓Lead Development
- ✓Knowledge Base
- ✓Team Inbox
- ✓Customer Profiles
价格
Starter
When you just set up your small office / home office.
- ✓ 60-day chat history
- ✓ Basic chat customization
- ✓ Agent availability
- ✓ Data security
Team
Great choice for full time support team.
- ✓ Unlimited chat history
- ✓ Full chat customization
- ✓ Agent availability
- ✓ Data security
- ✓ Basic reporting
- ✓ Agent groups
- ✓ Branding support
Business
Perfect for customer service departments.
- ✓ Unlimited chat history
- ✓ Full chat customization
- ✓ Agent availability
- ✓ Data security
- ✓ Advanced reporting
- ✓ Agent groups
- ✓ Branding support
- ✓ Staffing prediction
- ✓ Work scheduler
Enterprise
For global companies with worldwide reach.
- ✓ Unlimited chat history
- ✓ Full chat customization
- ✓ Agent availability
- ✓ Data security
- ✓ Advanced reporting
- ✓ Agent groups
- ✓ Branding support
- ✓ Staffing prediction
- ✓ Work scheduler
- ✓ Dedicated account manager
- ✓ Product training
- ✓ Single Sign-On (SSO)
- ✓ HIPAA compliance
- ✓ Software engineer support
- ✓ Security assistance
About LiveChat
What Is LiveChat?
LiveChat is a complete customer service platform with online chat and web analytics capabilities. It’s designed specifically to provide amazing customer service and fuel sales. This all-in-one customer service platform is used by over 38,000 customers in 150 countries. It stands out with its simple and intuitive design, making it easy for both support agents and customers to use it right off the bat. LiveChat allows you to customize communication with customers to meet and exceed their expectations. It focuses on providing seamless service with powerful features that support customer service teams. It can be used on mobile devices, so you can be sure you never lose any leads, even when you’re on the go. Mobile chat can also work in the background, so no matter what you do on your phone, the application will keep inviting prospective visitors and notify you about incoming chats. LiveChat’s chat widget is completely customizable, which makes it look and feel like a natural part of your website. One of the most powerful features in terms of gaining leads is automated greetings, which allow you to offer visitors help before they even reach out to the support team. Automated chat invitations can also be customized based on a customer’s behavior, improving customers' overall experience with the brand. With LiveChat, customer support teams can run multiple chat sessions at the same time. Agents can use a sneak peek to see what customers are typing before they hit the “send” button and use canned responses, which help them to reduce the average handle time and delight customers. To make their service friendly and personalized, agents can use customer details displayed in the sidebar during the conversation. It gives much-needed insights into the most important data about a customer. Agents can tag every chat session, which allows them to later spot popular inquiries and improve their product or service. With LiveChat’s advanced reporting capabilities, support and sales teams can track their performance, spot improvements, boost productivity, and as a result, gain happy customers and enjoy more sales. LiveChat helps to manage customer messages, automate the workflow, and collaborate within teams. It supports chatbots, letting brands build and launch conversational chatbots without coding and stand out with customer service. It also offers a self-knowledge base for fast and effortless self-service. LiveChat provides 200+ powerful integrations that allow businesses to extend the value of their existing tools. It integrates seamlessly with popular CRM solutions, such as Hubspot and Pipedrive, ecommerce services like Shopify and BigCommerce, and messaging apps, such as WhatsApp and Facebook - allowing to synchronize customer data and keep communication in one place easily. It supports payment services, such as PayPal or Stripe, allowing customers to make orders and payments directly from the chat. It works with email services such as Mailchimp, helping to gather and nurture leads after a chat. There are many more integrations available supporting businesses in providing excellent customer service and boosting their sales. The LiveChat team is always ready to assist with anything 24/7/365. LiveChat’s Support Heroes provide the best customer service experience by quickly responding to questions, resolving issues, and providing solutions.
Key Features
- Customization
- Ticket Creation User Experience
- Ticket Response User Experience
- Workflow
- Automated Response
- Live Chat Support
- Pop-up Chat
- Notifications
Best For
- Teams evaluating 在线聊天软件 solutions
- 客户 workflows
- 客户 workflows
- 客户支持 workflows
- 简单 workflows
Category Context
LiveChat is listed under 在线聊天软件 on AI-U and can be compared against other products in the same category for use case fit, feature coverage, and pricing model.
Pricing Summary
- Starter: $20.00 — When you just set up your small office / home office.
- Team: $41.00 — Great choice for full time support team.
- Business: $59.00 — Perfect for customer service departments.
Alternatives
- Zoho Desk — Zoho Desk将来自多个渠道的所有客户互动汇聚到一个简洁界面，您可以无缝继续对话，轻松帮助客户。您如何在竞争中定位自己？更多功能，更高投资回报率，无隐藏条件，且成本仅为其他产品的一小部分！用Zoho Desk让客户更满意，代理更高效。升级您的客户服务，使用业内最佳软件。Zoh
- Zendesk Support Suite — 通过电子邮件、社交媒体、语音和手机提供客户支持，配备完整数据报告、TRUSTe认证和90+集成。您如何在竞争中定位自己？Zendesk无缝的全渠道代理工作区提升代理效率，改善整体客户体验。Support Suite无需购买和集成多种第三方工具，降低总拥有成本，减少复杂性，加快价值
- Freshdesk — Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It en
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