NICE CXone

NICE CXone Mpower automates end-to-end customer service—enabling organizations to boost satisfaction and efficiency while reducing costs at unprecedented scale. Move beyond traditional inbound customer service and into proactive AI-powered customer experiences. As the ultimate AI hyper-platform, CXone Mpower seamlessly orchestrates workflows, agents, and knowledge across every CX touchpoint. Connect front- and back-office workflows. Optimize enterprise-wide knowledge. Increase productivity with AI agents and augmented human agents. Unlike traditional CCaaS and inflexible point-solutions, CXone Mpower provides the most comprehensive applications portfolio, an open framework for integration, and Enlighten—CX-specific AI trained on the industry’s largest labeled and validated CX dataset — for organizations to design, build and operate every element of customer service.How do you position yourself against your competitors?CXone Mpower offers the industry's most complete set of capabilities for contact center as a service and workforce engagement, plus 1,000+ AI models all natively integrated into one, robust, scalable, and secure platform, serving organizations of all sizes.CXone Mpower is a highly composable and customizable platform with over 400 RESTful APIs, robust SDKs, a development center, DEVone partner program, and the CXexchange marketplace. Our CRM integrations are industry-leading.As a carrier, NICE offers native telephony services and is the only CCaaS provider to offer a MOS guarantee. Pricing: Starting at $71.00 1 Agent Per Month. AI-U provides independent editorial assessments based on hands-on evaluation. Our listings include feature comparisons, integration guides, and pros/cons summaries to help you make informed decisions. Check the full product page for screenshots, video walkthroughs, community discussions, and detailed pricing breakdowns. We verify pricing information monthly and update our reviews when significant product changes occur.