Dixa
Dixa is a conversational customer engagement software that connects brands with customers through personal conversations by making it easy for them to reach you. Never miss a customer by replying to chats, emails, calls and social media messages from one unified platform.How do you position yourself against your competitors?Natively Built Conversational PlatformSimplify your tech stack with one platform that makes it easy for agents to quickly get up to speed on conversations across all contact channels.Powerful Without ComplexityDixa is easy to set up, use, tailor, and update - all without the need for IT - delivering the fastest time-to-value.Dynamic Knowledge PowerhousePowerful AI-driven knowledge base improves your service throughout the customer service journey.Integrated Automation EngineSet up smart, highly personalized chatbots and intelligent conversation routing using the power of automation.Empowered Agent ExcellenceOnboarding and training is quick and easy. Routing is intelligent so the best agent helps the right customer.Customer Service Management ControlDixa helps leaders get the right conversations to the best agent. Managers can improve their team performance with insights and coaching.Customer Friendship™We practice what we preach and partner with each and every customer to deliver high quality service.
