Zendesk Support Suite
Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.How do you position yourself against your competitors?Zendesk’s frictionless omnichannel agent workspace increases agent productivity and improves the overall CX. The Support Suite removes the need to purchase and integrate various third party tools, resulting in lower total cost of ownership, less complexity, and faster time to value.
Zendesk Support Suite Introduction
What is Zendesk Support Suite?
Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. Zendesk solution works out-of-the-box, and is easy to modify in the event of change, enabling businesses to move faster. Zendesk also helps businesses leverage cutting-edge AI for Service teams to resolve customer issues faster and more accurately. Built on billions of CX interactions, Zendesk AI can be leveraged across the entire service experience from self-service, to agents, to admins, to help you grow and operate efficiently at scale. Zendesk empowers agents with tools, insights, and context they need to deliver a personalized service experience on any channel, whether it's social messaging, phone or email. Zendesk brings together everything a service team needs – from personalized conversations and omnichannel case management, to AI powered workflows and agent tools, automation, and a Marketplace of 1200+ apps – all safeguarded under one roof. And our solution is easy to implement and adjust on the fly, freeing teams from requiring IT, developers and expensive partners to make ongoing changes. At Zendesk we’re on a mission to simplify the complexity of business and make it easy for companies to create meaningful connections with customers. From startups to large enterprises, we believe that intelligent, innovative customer experiences should be within reach for every company, no matter the size, industry or ambition. Zendesk serves over 130K global brands across a multitude of industries in over 30 languages. Zendesk is headquartered in San Francisco, and operates offices worldwide. Learn more at www.zendesk.com.
How to use Zendesk Support Suite?
Visit website for more info
Why Choose Zendesk Support Suite?
You should choose Zendesk Support Suite if you want an easy-to-use, AI-powered customer support platform that covers all channels and scales with your business. It simplifies support, boosts agent productivity, and comes with tons of integrations to fit your needs.
Zendesk Support Suite Features
Platform
- ✓Customization
- ✓User, Role, and Access Management
- ✓Integration
- ✓Reporting
- ✓Dashboards
Ticket and Case Management
- ✓Ticket Creation User Experience
- ✓Ticket Response User Experience
- ✓Workflow
- ✓Automated Response
- ✓SLA Management
- ✓Attachments/Screencasts
- ✓Ticket Collaboration
- ✓Customer/Contact Database
Communication Channels
- ✓Customer Portal
- ✓Email to Case
Internal Use
- ✓Customization
Pricing
Support Only (Team)
Integrated customer support
